You can now derive additional revenues from the resale processed on your official ticket resale platform. You can charge resale fees that are deducted from the amount refunded to the seller. Fees can be defined as a percentage, with min/max value per tickets, or as a fix fee per ticket. These fees are then applied to all tickets resold on the resale platform.
Sellers are clearly informed about the fees when they put tickets on resale. After defining their resale price (if applicable), customers see the amount that they would actually get refunded taking into account resale fees before confirming the resale.
Resale fees are setup as overheads of type "Refund by contact" and their amount is defined based on the overhead table associated to the resale platform sales channel. Note that unlike other overheads, refund overheads for the resale platform are charged per ticket and not per order. In this way, the fee remains the same for the seller irrespective of the number of buyers.
Measuring the revenues derived from the resale fee is easy. These fees are included in the "Summary of fees" reporting domain like all other fees.
Change of fees
Overhead tables may be changed at a later point. If this happens, all resale happening after the change will be charged the new updated fee. Such changes should happen when the resale platform is closed or a separate communication to the customer having ticket currently on resale should be planned, to avoid customer complaints in case the charged fee would be higher than expected by the customer.
