An improved check of the bank file allows to reduce the number of rejected payments and, as a result, the workload required to process these payments manually.
Problem
SecuTix has been providing a new payment method since a few months called prepayment. An internet user choosing this payment method gets his tickets reserved and has to pay them by bank transfer. SecuTix then imports a bank file, matches the payments mentioned with the reservations mentioned before, and converts them to sales and prints the tickets The internet user has to enter a reference number (provided by SecuTix) so that SecuTix can match the payment mentioned in the bank file with one of the reservation orders..
Experience has shown that internet users quite often make some mistakes, for example by adding unnecessary information before or after the reference number. This prevents SecuTix from matching some payments, requiring manual processing of these payments.
Solution
The check of the reference number has been made more resilient by ignoring unnecessary information provided by the internet user before or after the reference number. The fall back, based on the name of the payer, is still in place. This should significantly reduce the rate of rejected payments.
