A more secure procedure to create new operators is now available. In this new procedure, the creator operator won't set the password of the created operator. Instead, the created operator will receive an email with a link to set his password. SecuTix strongly recommends to use this new, safer procedure.
Solution
Creating a new operator
When an administrator creates a new operator, he won't enter any initial password anymore. However, he will need to enter the new operator's email address. He may select the template of the email to be sent to the new operator, if several such templates have been defined (see Getting started section).
The new operator sets his password
Immediately after operator creation, the new operator will receive following email:
By clicking on the link, the newly created operator may set his password:
Once he has set his password, he will be automatically logged in.
Logging in while setting the password for the first time
The reset password email is sent immediately after the new operator is created. However, the new operator cannot log in immediately since the administrator has to assign the operator to a role and set the operator in running state. He should therefore wait a bit before clicking on the link. Note that resetting the password immediately isn't an issue. Simply, the operator won't be able to log in.
What if the new operator has forgotten his password?
The new operator may click on the new Forgot password link displayed on the SecuTix login screen
He will have to enter his username on the screen below:
After clicking on Continue, he will receive a new reset password email.
What if the new operator has deleted the reset password email by mistake or the reset password link has expired (after 48 hours)?
The operator has simply to click on the Forgot password link above, no matter if he has deleted the very first email (to set the password for the first time) or a subsequent email.
Getting started
Please send a request to our service team to enable this new operator creation process. The service team will set the institution parameter Op Secured Password Creation to true.
You may modify the template of the reset password email provided by default or create several templates. In order to do this, you have to modify the definition of the default document of class Reset operator password or create a new document of that document class, as illustrated below:
