Subject:
[Action required] Important technical update for embedded SECUTIX widgets
Dear Customers,
As a result of our commitment to continuously enhancing our services and infrastructure, we have brought some vital updates to our widgets.
Who's Impacted?
All our esteemed partners who make use of our embedded widgets outside of the ticket shop are affected.
What's Changing?
The embedded widget code you've been using will soon rely on an updated widget library URL. The current custom URL pointing to the widget library is approaching its end-of-life.
What Exactly Is Impacted?
The change pertains specifically to widgets embedded externally on your websites or platforms.
Required Action:
To ensure you experience no disruptions in service, it's crucial to update your widget library URL as soon as possible.
Change from: <your institution code>.widgets.secutix.com/stx-widgets/v2/Widgets.js
To: stx-gravity-p1-widgets.quantum.secutix.com/stx-widgets/v2/Widgets.js
Location of the embedded code for the Catalog widget for an institution named "test".
Deadline: October 31st, 2023
Should you fail to make the transition to the new URL by the specified date, your widget will experience a downtime of about an hour at 03:00 GMT on October 31, 2023.
Consequences of inaction:
A provisional arrangement will be set up for clients who fail to take action ensuring the widgets remain operational for a period. However, in 2024, if customers still haven't adapted to the change, their embedded widget services will be permanently halted. This will result in a total downtime for your embedded widgets. The concrete date and time of this hard deadline will be communicated to you in advance via emails and on public release note pages.
We value your partnership and thank you for attending to this crucial update. Should you have further queries, please reach out to our support team.
