Allow internet users to request termination of season tickets or memberships in one click

Since the 1st of July 2022, businesses offering subscriptions to German consumers have to provide a specifically labeled button for their online retail channels that leads to a contact form through which consumers must be enabled to cancel existing subscriptions with the click of only one further button. Until now, this requirement could only be achieved by reassigning an existing link on the Ticket Shop to this task. A dedicated link has been implemented, thus simplifying the required set-up. Although this feature has been implemented to comply with a German law, it may be used by any other SecuTix customer.

Solution

Global process

This improvement doesn't impact the global process that is described in detail in Termination of Subscription (DE) and is summarised below:

• Set-up the URL to which the internet user wishing to terminate a subscription should be redirected
• The URL points to a form (to be provided by SecuTix' customers) on which the internet user enters personal data to identify himself and specifies the season ticket(s) or membership(s) that should not be renewed
• When the internet user submits the form:
  • A confirmation email is sent to the internet user
  • The institution receives an email with the form content and processes the request manually, taking into account the general sales conditions to assess possible refunds.

Setting-up the new "subscription termination link"

The link may be set-up in the internet parameters of the point of sale.

After having performed this set-up, the link will be displayed on the footer of each page.

Getting started

You don't have anything to do. This feature is enabled by default.