Feature patch - Released in production the 23.09.2020  

New features

Online sales

  • Depending on which payment method you are authorizing online you may need to have the waiting account activated for your contacts (e.g. payment in 3 times by credit card). Currently, this activation is either manual and done in the back-office of SecuTix, or is done systematically for all contacts of the organization. Thanks to this new feature, the waiting account can be automatically activated only for those contacts using a payment method that requires it.

Back-office

  • A new security parameter in the Organization > Operators > Profiles > Privileges allows to toggle the permission to print tickets for non-settled files (with unpaid installments) on the on-site screen.
  • The bulk refund batch that is helping you to process refund in bulk supports now additional filters to exclude some orders from the process (based on cultural contact, payer contact, order contact and/or file numbers)
  • To reduce the workload around refunds, the box-office will now remember the last reason of refund, saving you precious time when refunding several orders in a row for the same reason.
  • The seat category mapping creation displays now the color of seat categories to help in the configuration process.

Bug fixes

  • [STX-102816] An infinite redirection between lottery and ticket shop occurs when using SSO hub.


  • [STX-102453] Seat icon after manual rotation does not display in the correct position
  • [STX-102754] Seat information is displayed outside the seat information frame
  • [STX-101678] The executions of batches computing daily indicators are failing
  • [STX-101765] Status of controlled tickets is not correctly synchronized to the corresponding files
  • [STX-101799] Re-printing mobile tickets does not work as expected
  • [STX-101952] Device manager cannot access files that have special character in the path
  • [STX-102046] Some online payments with aliases are not accepted
  • [STX-102311] It is possible to print tickets even when the operator does not have the corresponding rights
  • [STX-102349] An error happens when paying installments in some specific configurations
  • [STX-102378] In the seat map editor, the rotation value in the popup is not reset when the rotation has been undone
  • [STX-102447] The copy/paste is not working exactly as it's was on the old seat maps
  • [STX-102578] The price does not change when the category is changed in seat map
  • [STX-102643] An error happens in resale platform when trying to purchase and social distancing features are enabled
  • [STX-102656] Long execution email notification is sometimes sent with unreadable subject or content
  • [STX-102658] Price level of a member rate is empty when copying the product from another season
  • [STX-102667] Wrong space is defined in visit group when the first sale is done through a package
  • [STX-102683] No questionnaire should be requested to be filled when cancelling a reservation
  • [STX-102693] Seat category mapping table: the seat category list is not properly displayed in the screen
  • [STX-102921] The on-site support screen is sometimes too slow
  • [STX-102731] Visit pass quota value does not correspond to the same value in SAP
  • [STX-102733] In some cases, it is not possible to generate invoices for order due to an error
  • [STX-102745] A user with more than a contact with the same mail cannot subscribe to the newsletter
  • [STX-102770] It is not possible to generate reports due to an error
  • [STX-102807] The birth date printed on a ticket is one day before the value entered by operator
  • [STX-102814] Target product is not correctly displayed in the conditional cross selling
  • [STX-102848] When cosmetics are rotated, resizing steps work incorrectly
  • [STX-102870] In the ticket shop, the option "other proposal" does not seem to work anymore
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