Feature patch - Released in production the 04.03.2020  

New features

  • SecuTix Screen Help is here! On a large portion of the SecuTix backoffice screens you will now find a question mark that will redirect you to contextual help providing information about each field on the screen. The contextual help content is under development and will continue to be enriched over time. Read more
  • Improvement on B2B distribution (work in progress) Read more:
    • Distribution with inputting only an email address becomes possible
    • Tickets can be distributed at once for different product
    • (Upcoming in following feature patch: same process for tickets immediately printed.)
  • Promoter web reporting improvement Read more:
    • Two new parameters allow to show/hide the related sections of the promoter dashboard (payment method and sales Channels, in performance details screen)
  • Access control API: ticket prices and information on composed products is now exported together with tickets barcodes.

Bug fixes

  • [STX-97128] The execution of option/reservation reminder batch fails due to an error

  • [STX-97384] The TPE integration for Argentina is not working due to a conflicting third party library

  • [STX-97463] Batch for season ticket renewal remains open for 10 hours

  • [STX-97464] Resale platform: credit notes are not created and invoices are not sent to resale buyers

  • [STX-97466] Resale platform: several users can add the same resale ticket in the cart and make the payment

  • [STX-97541] Advantage restricted to one seat category can be sold for all seat categories


  • [STX-96542] Questionnaire questions are displayed in the wrong order
  • [STX-96585] Bad translation of a point of sales field in spanish and english

  • [STX-96693] Topic section is displayed for a ticket shop when the topic is masked

  • [STX-96881] The documentation for ContactInformationPublicService method searchContactByCriteria is incomplete

  • [STX-97097] Translations in french need to be improved in the quick sales screen

  • [STX-97162] Missing translation in french in the point of sales configuration

  • [STX-95495] The change of ticket holder in the ticket shop for one ticket in season tickets is wrongly applied to all tickets

  • [STX-95641] It is possible to add to the shopping cart a single usage advantage without entering the unique code

  • [STX-96024] Emails informing customers that their B2B account creation has been refused are not sent

  • [STX-96345] Product revenue report does not take into account the product name updates

  • [STX-96442] It is not possible to unpick reserved seats from the seat map

  • [STX-96463] The synchronization of controlled tickets to SecuTix is blocked due to an error

  • [STX-96512] An error occurs when validating cash desks when no payment has been done

  • [STX-96579] An alert message is displayed when selecting a visit inside a package

  • [STX-96592] The number of mobile tickets held in the popup of the on-site support screen is inconsistent

  • [STX-96632] In some cases the order summary is empty even if the order contains reservations and option cancellations

  • [STX-96665] "On the fly" group visit time slots appear in the ticket shop

  • [STX-96673] After a contingent update in the box office, the seat can still not be selected

  • [STX-96722] Deposit button wrongly appears in the back office when using credit card payment

  • [STX-96725] Country should be written in the language of the institution and not on the language of the final customer

  • [STX-96737] The lottery accepts invalid emails from Gigya

  • [STX-96747] Calendar widget disappears after refreshing the web page it is included to

  • [STX-96761] The lottery reintegration has been applied on an application that has been already integrated

  • [STX-96770] The amount to pay in invoices is not correct

  • [STX-96805] A timeout warning appears in SAM even when the campaign is correctly sent

  • [STX-96806] The refund of an order is blocked in the box office

  • [STX-96842] An error happens while generating cash-desk reports

  • [STX-96853] Languages are mixed after creating institution in production

  • [STX-96873] It is not possible to add events in some specific season tickets

  • [STX-96875] It is not possible to validate physical configurations

  • [STX-96884] An indicator was set to hidden but it is still visible in the contact screen

  • [STX-96885] The image of goods in the ticket shop have a low quality in some pages

  • [STX-96940] It is not possible to create physical configurations due to technical errors

  • [STX-96967] Missing graphic objects in the seat map for physical configuration

  • [STX-97016] It should not be possible to create "on the fly" time slots that have the same date and time as existing time slots

  • [STX-97023] In the refund batch, a message in the execution logs is confusing

  • [STX-97030] An error is shown when importing the logical configurations of seat map

  • [STX-97061] External sales reintegration: bad split between waiting account / credit note can block the reintegration

  • [STX-97079] For a large file, the confirmation of tickets request times out

  • [STX-97083] Access control chart display is loading forever

  • [STX-97222] The interface "Send copy PDF invoices" raises an error when there is more than 500 invoices

  • [STX-97223] Lottery ranking is broken when the application has family packages

  • [STX-97299] TPE terminal is prompting for receipt ID during return/cancellation

  • [STX-97308] In some cases, and incorrect amount is calculated in waiting accounts

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