Available shipment modes are currently defined at sales channel level. However, you may wish to reserve a shipment mode for specific products. For example, postal mail should only be used for season tickets or memberships loaded on cards and single tickets should only use electronic shipment modes. This feature provides you a convenient and user friendly way to define such flexible set-up.
Solution
Solution overview
- A set of shipment modes are still defined at sales channel level. A shipment mode will only be proposed to the user if it's allowed by the current sales channel.
- For each shipment mode, define the list of product families for which it is allowed
- You may override the list defined above by defining some shipment modes at product level. For example, you could decide that postal mail isn't allowed for single tickets except for a special event.
- SecuTix will propose the list of shipment modes common to the whole order, i.e. allowed for all items belonging to the order. If there is no such shipment mode, the end user will be able to select a shipment mode for each item of his order.
- As currently, SecuTix will only propose shipment modes that are compatible with the ticket model (example: not propose any e-ticket if only a thermal ticket template has been set-up for a given product)
Set-up the list of product families for a given shipment mode
For each shipment mode, you can define for which product families it should be authorized.
For example, you could define that standard (postal) mail and registered email are only used for memberships (because single tickets are using electronic shipment modes and goods are shipped by some external shipping provider).
Set-up allowed shipment modes at product level
The set-up defined above can be overridden for a given product. For example, you've got one very expensive membership providing many privileges and you want to provide it only by registered mail.
Selection of shipment modes on Ticket Shop
Case 1: There exists one (or several) common shipment mode(s) allowed for all items of the cart
The Ticket Shop will only propose this (or these) common shipment mode(s).
This approach allows to minimise the number of shipments, thus reducing shipment costs and fees for you and your customers.
Case 2: There doesn't exist any common shipment mode for all items of the cart
The internet user will be invited to select one shipment mode for each item in the cart. When the page is displayed, the list of shipment modes available for the first item is expanded while the list for the other ones are closed. The internet user may at each moment view or hide the details of the shipment modes available for one product.
The file detail displays the different shipments created:
Getting started
Create a ticket to our service team to enable the feature. The service team will:
- Set the feature flag SHIPMENT_MODE_PER_PRODUCT
Current restrictions
Scenario | Status |
Ticket Shop | |
Direct sale on Ticket Shop (no creation of options or reservations) | Shipment mode set-up per product is taken into account Internet user may select multiple shipment modes if needed The file detail mentions all the shipments with their respective cost but doesn’t mention which products belong to which shipment → not a big issue For postal shipment modes, the internet user cannot create a new shipment address with a different first name and last name (business case: an internet user wants to make a present and wants the tickets to be shipped directly to the beneficiary) The flag only immediate shipment mode if available is ignored if the shipment modes per product feature is enabled. |
Online exchange | OK (same as above) |
Reservation on Ticket Shop | Shipment mode set-up per product is ignored → a reservation order may be created with a reference shipment which shipment mode is inconsistent with the shipment mode set-up per product |
Ticket Shop sale converted to reservation:
| High risk of technical error if the sales order has multiple shipments → currently, shipment mode per product isn’t compatible with order amount limit or prepayment |
Pay online a reservation order created on-line | The reference shipment (which shipment mode may be inconsistent with the shipment mode set-up per product) is ignored, allowing the internet user to use the new feature → Only consequence:
|
Box Office | |
Reservation and sales | The behaviour is the same for reservation and sales orders: the shipment mode per product set-up is taken into account but the order may contain only one shipment. The operator needs to split the order if there is no shipment mode common to the whole order. |
Payment of a reservation performed on BO | No problem since reservation and sales handle the shipments in the same way. |
Hybrid scenarios | |
Payment of an online reservation at the Box Office | Because the online reservation doesn’t take into account the shipment mode set-up per product, the BO operator may need to split the order, i.e. create 2 sales orders for one reservation order. |
Payment of a BO reservation online | No problem |
| Fixed price season tickets | No shipment mode can be selected if the season ticket is defined as "ticket only" and no performance has been selected yet. |
