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Feature patch - Released in production the week 30.11-04.12.2020 UPCOMING

New features

Online sales

  • Our Ticket Shop now uses text and icons to communicate the availability of the tickets.
  • On the B2B distribution portal, the ticket holder fields Place of birth and Region of birth are now available like on the B2C portals.
  • Google Analytics data layer implementation extended to push the data related to the checkout process resulting in reaching a better understanding of your customers behavior on the ticketshop.

Promoter features

  • TED provides a global view for all the available product families, including an improvement to display for tour promoters.

Back-office

  • Seats can be paired together in the configuration map in order to allow automatic seating of for example wheelchairs and their companion seats. For now, this feature is only working when using post-sales seating.
  • The screen for mass refunds has been improved in terms of usability: advanced parameters are separated with specific warning to guide you.


Keep up-to-date

Stay up to date: on a regular basis, we release new versions of the SecuTix kit (for your operators) and with the start of the Bishorn V1 cycle, a new version of the kit is now available. Please see How to install the SecuTix kit (Firefox and Device Manager) for instructions on how to install/upgrade your kit, so that you keep up with the security and performance fixes from Firefox.

The previous version (Gabelhorn V1, Q4 2019) will continue to work for now but we highly recommend that you plan upgrading to the new kit version in the coming months.

Deprecated version: Kit versions prior to Gabelhorn V1 (Q4 2019) are deprecated and not supported anymore. If you still use them, upgrade now.


Bug fixes

  • Important bug fixes will be listed here soon.


  • [STX-103567] Invoices are losing format after reprinting
  • [STX-104252] Ticket list could not be automatically collapsed in "distribute your ticket" section
  • [STX-104512] A message is missing when uploading promotion codes
  • [STX-104556] Warning for missing payment method is displayed multiple times, on the seat map
  • [STX-104558] Event filter dropdown: the sorting of events with an accented first letter is not respected
  • [STX-104658] Missing translation for freezing reason in new seat map
  • [STX-104691] Firehose product interface is blocked due to an error
  • [STX-102068] Some online payments are authorized by ATOS, but abandoned by SecuTix
  • [STX-102149] The T020 report cannot be generated due to an error
  • [STX-102772] Transfer button is missing in the tickets list page in some cases
  • [STX-102855] It is possible to save an application in the lottery without the required disability proof
  • [STX-103126] It is not possible to add events to a fixed price season ticket
  • [STX-103725] Ogone is returning an error when SecuTix requests to refund a payment
  • [STX-103839] Images of merchandising products are sometimes blurry
  • [STX-103841] Firehose interface for lottery is not working as expected
  • [STX-104027] Row labels move out of the seat block when the customer modifies values in Dimension>Seat block creator
  • [STX-104170] Ticket creation for large orders is too slow
  • [STX-104224] Resold tickets are still visible in resale platform
  • [STX-104307] Contact is not a season ticket holder after purchasing a season ticket
  • [STX-104308] Terms and Condition pop-up does not enable buttons when scrolling down
  • [STX-104374] Some files are settled but their status is displayed as "Cancelled"
  • [STX-104427] In refund/exchange screens it is not possible to modify overheads
  • [STX-104438] Logical configuration seat map: hidden contingents are displayed and sorting is not respected
  • [STX-104444] A technical error happens when loading an RFID ticket to SwissPass
  • [STX-104466] Comparison between ticket holders should be case insensitive
  • [STX-104468] An unclear message regarding social distancing is displayed for season tickets
  • [STX-104471] E-mail address is wrongly displayed in partner reports
  • [STX-104472] Operators are unable to access parametrization of the landing page due to role limitations at Institution Level
  • [STX-104478] It is not possible to delete sub-relays in sub-relay management screen
  • [STX-104479] In sub-relay management search, it is not possible to search for more than 20 characters
  • [STX-104504] In some cases documents cannot be generated due to an error
  • [STX-104506] Topics filter is not displayed in the ticket shop in some specific cases
  • [STX-104521] Contact advantage is still displayed as available even though it has already been used
  • [STX-104528] It should not be possible to edit Slimpay payments when these are in progress
  • [STX-104531] Read only rights not properly reflected in point of sales configuration screen restrictions
  • [STX-104609] A technical error happens when viewing unsent shipments
  • [STX-104634] Additional images are displayed in the product description even when there is not alternative image set
  • [STX-104650] it is not possible to access the tickets list in the mobile application
  • [STX-104660] Seat map: invalidated reason filter values must count invalidated seat only, not free seats
  • [STX-104690] Some box office screens require opening cash desks, even though they have no payment processing related features
  • [STX-104711] In some cases, shipment list is not displayed due to an error
  • [STX-104726] The list of performances opened from the seat map is different from the one in the selection screen
  • [STX-104753] Slowness is observed in cash desk management screens
  • [STX-104759] Reports from the producer portal are generating with a 1 day difference from the date range being used
  • [STX-104787] Membership validity information is missing in file details in some cases
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