How to connect to the customer portal ?
- The link will remain the same : https://customerportal.secutix.com/
- You will still use your email address as a login
- For the password you will receive an email reset it at the first connection the email will look like this :
- You will be able to change the password afterward from the platform if needed
How to change my navigation language ?
1. If when I change my navigation language I have this error message is that your phone number is not registered and it's mandatory now for the support and service team to contact you
2. Go to my profile and register at least one phone number
How to change the date format in my follow up report ?
1/ Go to setting
2/ Change the local parameter to put it to your geography
3/ Save the date of follow up report is now updated to your geography format
New function Possibility to add a watcher on an existing case
1/ For assistance and incident you have in the feed this button
You will be able at each stage of the live cycle of your case to add or to remove watchers.
New function Human integrity
When you create an incident case Human integrity is set now by default to no impact, you have the possibility to change it if needed.
