To streamline communication and enhance the user experience, we’ve introduced an email consolidation feature for bulk ticket actions (transfer/accept/reject/cancel). Organizers now have the flexibility to send a singular email for grouped ticket actions, reducing email clutter and providing a succinct overview of transactions.
Adjustable Ticket Quantity
Organizers can set a specific ticket quantity that triggers consolidated email communication for bulk ticket actions. If the action involves tickets equal to or exceeding this number, a single email will be sent.
Configurable Setting
Under organizer settings, a new key allows you to enable or disable this feature and define the ticket quantity that determines email consolidation.
New Email Templates
Newly crafted email templates facilitate the consolidated communication, providing clear and concise information without ticket details for bulk actions.
Preserved Current Behavior
For actions involving tickets below the defined quantity, the existing behavior (one email per ticket, including ticket details) is retained.
Examples:
- If the defined ticket quantity is “3” and a spectator sends 3 or more tickets to someone else, a single email, using the new template, will be sent for all tickets involved in that action.
- If a spectator transfers 1 or 2 tickets, individual emails (current behavior) will be sent for each ticket.
- Note: Transfer messages, if enabled and utilized, will appear once in consolidated emails, even if they pertain to multiple tickets.
How to Use
In the organizer settings, locate the key "Streamline by sending just one email for bulk ticket actions: transfer, accept, reject, and cancel. Enter ticket quantity to consolidate; set 0 to turn off the feature." Define your preferred ticket quantity for email consolidation or disable the feature as desired.
