NEW V2.3 Take into account refunded single matches while refunding an entire championship season ticket
Single matches belonging to a championship season ticket may be refunded or exchanged in multiple situations:
- Resale a ticket for a match on the resale platform
- Upgrade a ticket (change tariff or seat category)
- Refund all tickets belonging to a match with the batch process (in case of match cancellation)
Currently, when resuming the entire championship season ticket, the box office refunds the entire amount of this season ticket, even if some of its matches have already been refunded. Short term actions have already been taken to handle the refund orders created in the past (data correction performed by our support team on a bespoke basis) and to display a warning message to the box office operator.
This page describes the long term solution that has just been delivered, consisting in adapting the amount to be refunded.
Solution
The table below mentions the amount that will be refunded to the end customer in different business cases. Each business case consists in:
- Buying an entire championship season ticket (not shown in table below). Consider a season ticket of amount 200€ containing 10 matches, meaning 20€ per match.
- Performing some action on one single match belonging to the season ticket
- Refunding or exchanging the global season ticket
Previous action on a single match (step 2 above) | Current action on the global season ticket (step 3 above) | Result |
|---|---|---|
| Remove a match from the season ticket (no refund) | Refund or exchange | The entire amount of the season ticket is taken into account |
| Refund a match with the performance cancellation batch (customer gets 20€) | Refund or exchange | The customer gets a refund of 180€ (or 180€ are subtracted from the amount to pay in case of exchange) |
| Resell a match on the resale platform | Refund or exchange | Mentioned current action isn't allowed (same behaviour as before) |
Refund from box office
The refund from box office may be performed in two ways:
- The refund is performed immediately after the refund request
- The refund is performed by the function Dispatch refunded payment of the batch Refund of performance/match. For example, the batch runs each night and refunds all the requests gathered during the previous day
The improved refund process is only available when performed from the mentioned batch, that is in case 2 above.
Getting started
To benefit from this new feature, click on the check-box Enable the refund of multiple payments within a file in the batch parameter screen.
Select one of the following values for the Put money into credit note parameter:
- When refund to credit is not possible if you want to put money on credit note if no matching credit card payment could be found (typical example: the file was paid by cash or paid partially by another person)
- Never if you want to keep the money (that couldn't be refunded on credit card) on the Refunded requested payment for later processing.
Don't use the Always option since you would loose the benefit from this new behaviour (the whole amount is put on the credit note if this option is selected).
