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This page gives an overview of how to create a new user account on Backoffice and the access permission of each role.

How to create a new account:

  • Click use icon in the top bar and choose manage account



  •  Fill out the email, password (for a new account), role, and confirm your action by clicking "Create"

Delete an existing account:

  • As an admin user, you have the privilege to delete an existing account. 
  • By clicking a trash icon, you can proceed with deleting. No more actions will be needed.



Privileges for each role:

Pre defined privileges:

  1. Read privileges means ability to view a given page or a given information on the Backoffice
  2. Create privileges means ability to create a new information on the Backoffice.
    Example: create a new single ticket, create a new notification campaign...
  3. Update privileges means ability to update an existing information on the Backoffice.
    Example: update ticket details, update event details...
  4. Delete privileges means ability to delete an existing information on the Backoffice.
    Example: delete a ticket
  5. Search privileges means ability to execute a search on the Backoffice
    Example: search for a ticket ID, a spectator...
  6. Export privileges means ability to export data from Backoffice
    Example: export data from Ticket list page
  7. Execute privileges: ability to execute an action
    Example: resend communications...

Pre defined roles:

  1. admin-user (AU): has all the privileges listed below.
  2. support-user (SU): has some limited privileges listed below (mostly read privileges) + Delete Sessions (logout of the spectator).
  3. basic-user (BU): has all SU privileges + Delete ticket.
  4. moderator (Mod): has all BU privileges + Notification Campaigns

Detailed privileges for each role:


Access to the pages
Pages / views Rolereadcreateupdatedeletesearchexportre-executeShow Icons
Organizer profile / api keyAUyesyesyesyesyesyesyesn/a
SUnononononononon/a
BUnononononononon/a
Modnononononononon/a
Support->SpectatorAUyesyesyesyesyesyesyesResend
SUyesnonononononoResend
BUyesnonononononoResend
ModyesnonononononoResend
Support->TicketAUyesyesyesyesyesyesyesn/a
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
TicketsAUyesyesyesyesyesyesyesEdit, Delete, Transfer, Export, Export Ticket Details
SUyesnonononononon/a
BUyesnonoyesnononoDelete
ModyesnonoyesnononoDelete
Ticket InjectionAUyesyesyesyesyesyesyesInject
SUnononononononon/a
BUnononononononon/a
Modnononononononon/a
EventsAUyesyesyesyesyesyesyesExport, Edit, Questionnaire, Security info (pin), Beacon Information
SUnononononononon/a
BUnononononononon/a
Modnononononononon/a
SpectatorsAUyesyesyesyesyesyesyesExport, Delete Sessions
SUyesnonoyesnononoDelete Sessions
BUyesnonoyesnononoDelete Sessions
ModyesnonoyesnononoDelete Sessions
CommunicationsAUyesyesyesyesyesyesyesExport, Resend
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
Communications -> Notification CampaignsAUyesyesyesyesyesyesyesSchedule Campaign
SUnononononononon/a
BUnononononononon/a
ModyesyesyesyesyesyesyesSchedule Campaign
ReportsAUyesyesyesyesyesyesyesExport
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
TransactionsAUyesyesyesyesyesyesyesExport
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
PendingsAUyesyesyesyesyesyesyesExport
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
Mobile logsAUyesyesyesyesyesyesyesExport
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
SettingsAUyesyesyesyesyesyesyesEdit Action
SUnononononononon/a
BUnononononononon/a
Modnononononononon/a
ChartsAUyesyesyesyesyesyesyesn/a
SUyesnonononononon/a
BUyesnonononononon/a
Modyesnonononononon/a
DocumentationAUyesnonononononoAPI documentation, Manage your ticket, Profile & API Key
SUyesnonononononoAPI documentation, Manage your ticket
BUyesnonononononoAPI documentation, Manage your ticket
ModyesnonononononoAPI documentation, Manage your ticket
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