Roll-out of the new Export behaviour per screen basis.

As of now, the new Downloads behaviour for Tickets and Mobile Logs exports is available for :

Tickets list : Export and Export Details
Mobile logs : Export

With the increasing usage of the platform, we noticed that exporting large CSV files was suboptimal. This issue has been particularly noticeable when the export contains numerous rows, leading to a system bottleneck.

Back-Office users faced a perpetually disabled export button, with the message "Preparing data" lingering indefinitely, without any updates on the status of the export file generation or download.

In response, TIXNGO has developed a new feature to address these challenges. Our goals are clear:

Improve Performance: Enhance the system's capability to handle large data exports efficiently.
Enhance User Experience: Provide real-time updates on the status of data export, eliminating the uncertainty and frustration of a stuck interface.
Reduce Customer Complaints: By streamlining this process, we aim to significantly decrease the number of customer complaints related to data export.
Minimize Support Load: A more efficient system means fewer support tickets, allowing our team to focus on other areas of improvement.

Export initiation

Initiating an export is as simple as clicking the 'Export' button. Upon doing so, a new popup will appear, offering two convenient options: You can either proceed directly to the new Downloads screen to monitor your export, or close the popup and carry on with your tasks in the back-office uninterrupted.

In order to optimize performances, if you attempt to initiate twice the same export (with the same search criteria) before the first export is completed, the system will show the following popup.

Downloads page

The Downloads screen is now conveniently located under the "OTHERS" menu. It's important to note that this feature is exclusive to ADMIN users, as only they have the capability to export data. Consequently, only ADMIN users can view and utilize the Downloads screen.

This screen provides a comprehensive view of both ongoing and previous exports.For added convenience, exported CSV files will remain available for download for 3 days following the successful completion of the export. Additionally, the details of each export will be retained on the list for one month.

Downloads grid

They are 4 available actions (in blue: available, in grey: not available)

Action	Constraint	Icon
Download CSV	Export must be completed
View Filters	None (ie visible at any time)
Restart the export	Export must have failed
Cancel the export	Export must be in progress

Limitations

Known Limitations

To ensure performances & stability of this feature, we put in place two guard-rails preventing to

run twice the same export (with the same criteria) at the same time
run more than 3 exports in parallel

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