When a client is requesting a new URL for the ticket shop the correct terminology will be a “SSL Certificate” 

Suggest the client that when creating the service, the following information must be included:

• Description: Please create a SECUTIX managed SSL certificate - Ex.: https://wallet.tuentrada.com/
• Institution: ADD institution code - Ex.: TUEN 
• Slot: Add slot name - Ex.: P50
• Environment: define if this change will be for PP or P environment. - Ex.: Production Environment 

When the client submits the service request, then proceed to create the new request via https://dashboard.secutix.com/cerequest/

For details, please refer to the image below:

Provide all information requested:

Then submit the case. This should create the JIRA ticket related to this request.