During the distribution process, users may want to control when ticket are available on the phones of the recipient or on the contrary want to defer the injection to the phone of tickets they have not yet distributed. Allowing users to easily move tickets from one shipment mode to another makes it much easier for them to control when tickets are made available.
Solution
A directional link between two shipment modes can be configured to define a flow between two or more shipment modes. This was designed to provide a mean for users of the distribution portal to control when tickets get injected into TIXNGO. However, the actual flow between shipment modes can be defined in a flexible way.
Getting started
Configuration
In the shipment mode configuration, Parameter tab, define the target of the switch and its name.
For example, from a specific shipment mode, which would not trigger the injection to TIXNGO, target the shipment mode "Inject to TIXNGO" and name that action "Send to phone".
Distribution tools
In the step 2 of the distribution process, both on the main screen and on the map screen the configured actions to easily switch from a source shipment mode to a target shipment mode are available.
Action only
In the distribution portal, depending on the shipment mode of the ticket available for distribution, the corresponding action buttons will be displayed along the "Distribute" button. If there is at least one action, then it will replace the "Print immediately" button.
If one of the actions is clicked, all the tickets linked to the source shipment mode of that action will be switched to the target shipment mode. Tickets not linked to the source shipment mode will simply be skipped.
Note that the cultural contact will remain unchanged, i.e., no distribution will be triggered.
Distribute + action
If the "Distribute" button is clicked, it will open the contact selection panel as usual. However, if some actions have been configured, additional buttons are available to combine the distribution with a switch of shipment mode.
All tickets will be distributed and those linked to the source shipment mode of that action will be switched to the target shipment mode. Tickets not linked to the source shipment mode will only be distributed to the selected contact but without any change to their shipment mode.
If there is at least one action, then it will replace the "Split shipment and distribute" button.
In the map screen, on improvement will be available shortly to have the displayed actions depend on the seats selected on the map rather than all the distributable tickets.
