Currently in SecuTix, the existing functionality "Force first ticket holder to purchaser" within the PoS parameters can define that one ticket per match within a file is assigned to the main applicant. However there are three constraints that prevent FIFA from adopting this feature:
- This functionality only works, if the ticket holder data needs to be inserted during the checkout process. It is currently not possible to apply this functionality if the ticket holder data is only inserted before ticket download.
- Users cannot choose which ticket is the main applicant ticket. It’s always the 1st ticket of the order that gets enforced with main applicant data.
- This feature does not take into account previous orders the logged-in user has already purchased, and as a result, if the user has purchased tickets for the same match in several orders, several tickets for the same match will be forced with the main applicant data as the ticket holder.
Hence starting from AV3, we are addressing all the above constraints together by adapting the existing My Tickets page to support the feature to force main applicant/purchaser to be the ticket holder for one ticket of users’s choice per match where tickets purchased across different orders are aggregated and grouped at the match level and disable the possibility for end users to enter ticket holder info through the File Details page when this new feature is activated.
