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Using network printers instead of ticket printers dedicated to each workstation provides numerous benefits, in particular:
- You can use your printers more efficiently by sharing them across several workstations
- You can install your printers in a dedicated secure room, in order to prevent any risk of theft of secure thermal paper
- You can save some space at the work places
Solution
The extensive list of view modes has been extended to include all the contact criteria of type RADIO or DROPDOWN applied to individual contacts and both (individual contacts and structures). The contact criteria view modes will work similarly to the file view mode and asynchronously load the contact criteria value for the main contact of each seat.
Once the printers have been set-up (see Getting started section below), the main difference with the current process is the ability to select the printer(s) to be used:
In the current situation (printer(s) dedicated to a work station), SecuTix selects the compatible printers automatically.
In case of network printing, the box office operator will be able to select the printer(s) to use if multiple ones are available. If the order contains different products requesting different printers (because the products are using different ticket models related to different ticket formats), the operator will have to choose one printer for each ticket format used in the current order. The selection pop-up will be displayed during order closure (after selection of a payment method)Color configuration can be applied to change the automatically generated colors for each criteria value.
Getting started
Go to the seat map, in the sales configuration (performance or match) or the sales, quick sales and seating module, and simply select one of the contact criteria view modes.
Please note that for large venues with a lot of sales, the initial loading of values may take some time. A message will inform you when the data has been retrieved, similarly than for the file view mode.
