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Documentation needs to be updated after CHANGE-656 implementation |
Set-up
The setup set-up of the resale platform follows the standard process for setting up configuring a sale sales channel. For the resale platform, you need to select the type "Inter Internet resale platform"
Fees
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Documents
A document type (Exchange tickets) must be setup for the organsation and sales channels to notify the reseller that the ticket he put on resale was actually resold.
Fees
It's possible to define fees for reseller and buyer using Overhead (institution context) :
- Reseller fee (reseller is re-credited the price minus a fee
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- ) → you will need to
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- set up a fee of the type "Refund by contact"
- Buyer fee (buyer will have to pay the ticket price plus a fee) → you will need to set up a fee of the type "Booking sale"
The new created fees must be added to the Overhead table assigned to customer refund" in Institution → Overheads and assign it to the sale channel of the resale platform.
Validation of events
The activation, i.e. the permission to allow tickets for resale, takes place in the same way as the regular sales activation via the activity profile and the sales calendar.
Please do not forget to link also the contingents to the sale sales channel.
Print at home Tickets
Tickets that you can print yourself or mobile tickets can be resold in with both the printed and unprinted statestates.
Postal Mail
Tickets that need to be physically printed can only be resold by the ticket holder until unless the status changes to "printed". After that, reselling is no longer possible for security reasons.
However,
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tickets
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that
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have
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already
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been
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printed
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can
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still
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be
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resold
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via
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the
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back
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office,
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e.g.
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if
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they
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are
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physically
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available
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for
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the
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organizer.
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(Inside
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the
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file
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→
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other
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functions
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→
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add
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seats
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in
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the
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resale
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platform)
Tickets
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within a season ticket
Individual tickets from a subscription or a season ticket can be removed and resold.
In
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this
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case
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we
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have
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also
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the
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following
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option
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for
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pricing:
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tickets
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from
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a
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subscription
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can
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be
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resold
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at
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a
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selected
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tariff
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(e.g.
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full
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price),
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this
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can
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be
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done
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to
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avoid
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that
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non-subscribers
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could
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benefit
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from
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the
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reduced
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prices
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of
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the
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subscription.
This
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setting
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can
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be
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found
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directly
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inside
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the
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competition
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/
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event.
Payment transactions
If
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the
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resale
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is
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successful,
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the
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system
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will
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refund
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the
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(pro
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rata)
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money
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directly
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to
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the
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credit
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card
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that
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was
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used
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for
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the
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purchase.
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If
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this
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is
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not
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possible,
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or
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if
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the
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initial
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purchase
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has
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not
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been
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paid
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using
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a
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credit
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card,
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a
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credit
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will
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be
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transfer
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to
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the
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seller's
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customer
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account.
Screen: Tickets on
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resale
In the sales context (orange), you can use the "Tickets in on resale" screen to monitor all the tickets that are currently being resold, or also track resales that have been carried out.
This screen is accessible with the operator's right "Tickets on resale".
From this screen :
- Tickets resale can be totally cancelled using the the "Cancel resale" button
- Tickets on resale can be temporarily withdrawn from resale using the "Retain"
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- button (formerly "Privatize")
- Retained Tickets can be put back on resale using the "Release" button (formerly "Make public").
Note: Retain function will just prevent tickets to be booked from the ticketshop. Retained tickets will button. They do not disappear from the shop as an offer, but they cannot be booked.