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Defining sales periods for events or competitions
Solution
Currently, the definition of what is on sale on a given sales channel is performed at two different places:
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Let's discuss some concrete examples
Example: Sale without any restriction
You can define an activity profile meaning that the event is on sale at any time for all tariffs and seat categories. To do this, simply check the Always checkbox on the screen below:
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- Tariffs and seat categories are managed in the same way as before.
- An internet user won't be able to buy tickets for a past event, even if the Always check-box is checked.
Example: Define a specific sales period for a given performance or match
SecuTix already provides the possibility to define relative sales periods. For example, sales of a match may start 15 days before the match date. However, it may be necessary to define different sales periods for different matches, depending for example on the expected audience.
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Note: As before, activity profiles are cumulative. In other words, if a performance is mentioned in several activity profiles (either explicitly or because the event is mentioned without restrictions on performances), it will cumulate the exact sales possibilities (triplets sales periods x tariffs x seat categories) provided by each activity profile. As a result, you have to remove this match from other activity profiles mentioning the same competition.
Example: time dependent pricing
As of now, defining a time-dependent pricing scheme was quite complex in SecuTix because you had to define advantages. The improved activity profiles will significantly reduce the set-up work by allowing you to create dedicated tariffs and assign a sales period to them.
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These examples provide you only an overview of some important business cases that may be covered by this feature. However, other scenarios may be envisaged.
Getting started
You cannot combine the old approach (defining sales calendars separately) and the new approach (assigning sales periods to activity profiles) because this would lead to a very complex set-up with an unpredictable behaviour. As a result, SecuTix provides a smooth transition between the old and the new approach based on activities. The concept of activity already exists in SecuTix and may be seen as a way to create subgroups of events or competitions inside a season.
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If you copy activity profiles from a previous season, the new activity profiles will be marked as always on sale. Please create if necessary the sales periods matching the new season. |
Defining sales periods for other products
Solution
For all products except events and competitions discussed above, the question what is on sale and when? is answered by the product profiles. SecuTix already provided the possibility to define a time restriction inside a product profile:
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Note: the issue hasn't been solved for the old (not supported anymore) dated passes.
Getting started
You don't have anything to do. You will automatically benefit from this improved behaviour after delivery.
Compatibility between old and new sales periods definition
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Some of our customers may import the product inventory automatically on their web site by using our catalogue interface. If you are in this case, we advise you to switch to the new version of the catalogue interface (V1_32) that will take into account the new way of defining sales periods. Otherwise, your institutional web site may display products (events or other products) that aren't on sale at that particular point of time, depending on the way you are using the SecuTix catalog. Note that the internet user won't be able to buy these products, since our Ticket Shop takes the sales periods into account. |
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