What is a cookie?
A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your device for longer.
For more information about cookies, or if you would like to learn how to remove cookies set on your device, please visit: http://www.aboutcookies.org.
Cookies used on this website
Necessary cookies
Analytics cookies
Customization cookies
This is a list of the cookies that may be set in customers' browsers when they access SecuTix front-office portals:
Some of the cookies used by this web site are provided by a third party. However, they are all used to pursue finalities which are ours and are described in the section below. We don't store cookies serving finalities of other companies, like commercial partners for advertise.
As a general rule, the cookies used don't store any personal data, even not the IP address. The few exceptions to this rule are mentioned explicitly in the lists of cookies in the sections below. The personal data collected by these cookies is used only for the purpose mentioned in the tables. All the data contained in a cookie, including personal data if any, will be kept during the mentioned duration.
Essential cookies
We use essential cookies to make our site work. Such cookies are strictly necessary to enable core functionalities, such as:
- Store your consent or refusal of the other categories of cookies, so that the cookie banner isn't displayed each time you come back to this website
- Provide you optimal performances by balancing the load between our different servers and datacentres, protecting the website against excessive load, using caching techniques or using third-party datacentres like Amazon.
- Store your preferred language
- Manage your session on the website, such as page navigation
The essential cookies are listed in the table below.
| Name of cookie | Purpose & Type | Technical provider | Expires | ||||
|---|---|---|---|---|---|---|---|
| "hasUserAcceptedCookiePolicy" | Store your consent or refusal of the other categories of cookies, so that the cookie banner isn't displayed each time you come back to this website | SecuTix | in 6 months | ||||
| "OptanonConsent" | Store the details of your consent (i. e. the list of cookie categories for which you have given your consent) | SecuTix | in 6 months | ||||
| Front-office portal type | Name of cookie | Purpose & Type | Put from | Implemented by | Category | ||
| All | hasUserAcceptedCookiePolicy | This is a cookie set on request by the SecuTix service team to note if the end user has seen and accepted a one-time banner linking to the cookie policy. | Javascript (GTM) | SecuTix | Essential | ||
| All | _ga _gaexp | These Google Analytics cookies are implemented based on information collected while users are browsing, in particular, their IP address, internet service provider, browser type, configuration and settings, etc. These cookies are used to distinguish individual site visitors to a site by assigning a randomly generated number as a user identifier. The identifier is updated with every page view and allows user interactions with the site to be measured. | Javascript (GTM) | Performance / Essential (with IP address anonymization in Google Analytics) | |||
| All | userId | Contains the contact number of the logged-in user, on the ticketshop, when pushed to Google Analytics (this is optionally activated on our ticketshop through an advanced service) | Javascript | Google, SecuTix | Performance | ||
| All | |||||||
| SERVERID-* | Server load-balancing functionality in SecuTix data centersServer | HAProxy | Essential | ||||
| Lottery | AWSALB | Allows the ticketing system third-party datacentre provider (Amazon EC2) to route incoming end-user traffic correctly to the ticketing servers. | Server | Amazon AWS | Essential | ||
| Lottery | LOTTERY_SESSION | Session technical identifier used by the ticketing lottery front-end system. | Server | SecuTix | Essential | ||
| When you close your browser | |||||||
| Peak protect | AcpAT_XXX WR_queueinfo-XXXXXX | Allows the ticketing system to verify that the user has been routed through the Peak Protect traffic management tool (protection against excessive load). | Server | SecuTix | Essential | ||
| Ticketshop | stx_rememberMe | Allows the ticketing system to remember the user account last employed, if they opt-in explicitly to the feature, and, if users so choose, implement an auto-login process on the ticketing portals for subsequent visits. | Server | SecuTix | Functional | ||
| SecuTix | When you close your browser | ||||||
| Ticketshop | lang | Allows the ticketing system to remember the user's language preference, after logout, for subsequent visits. | Server | SecuTix | Essential | SecuTix | When you close your browser |
| Ticketshop | STX_SESSION | Session technical identifier used by the ticketing system. | Server | SecuTix | Essential | SecuTix | When you close your browser |
| Ticketshop (SecuTix Cloud only) | BIGipServer_XXX | Allows the ticketing system to route the contact to the same server in order to use caching options (in SecuTix datacenters). | Server | F5 Networks (who provide our Big IP hardware) | Essential | Ticketshop (AWS only)When you close your browser | |
| AWSALB | Allows the ticketing system third-party datacentre provider (Amazon EC2) to route incoming end-user traffic correctly to the ticketing servers.Server | Amazon AWS | Essential | When you close your browser |
Audience measurement cookies
Audience measurement cookies help us improve our website by collecting and reporting information on how you use it. We use Google Analytics and SecuTix. More precisely, these cookies allow us to:
- Evaluate site performance in terms of number of visits, unique visitors, drop-off rate for transactions etc. We measure numbers and volumes of visitors to different parts of our site and this helps us ensure our services are fast and available when you want them. It also helps us ensure that different pages on our site are useful and easy to find.
- Evaluate performance or efficiency of marketing campaigns (if you have reached our website by clicking on a link displayed in a marketing email).
Google Analytics sends information, considered by the data protection authorities as personal data, to the United States. On the 16th of July 2020. the Court of Justice of the European Union has stated that the United States don't provide the same level of data protection as the General Data Protection Rule that applies in the European Union.
The audience measurement cookies are listed in the table below.
| Name of cookie | Purpose & Type | Technical provider | Expires | ||||
|---|---|---|---|---|---|---|---|
_ga _gaexp | These Google Analytics cookies are implemented based on information collected while you are browsing, in particular, your IP address, internet service provider, browser type, configuration and settings, etc. These cookies are used to distinguish individual site visitors to a site by assigning a randomly generated number as a user identifier. The identifier is updated with every page view and allows user interactions with the site to be measured. Google analytics cookie information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html | up to 2 years | |||||
| userId | Contains your contact number, when pushed to Google Analytics. This number is then displayed in Google Analytics reports. Note that Google cannot identify you through that number and doesn't have any way to find additional personal information (first name, last name, age, etc.) about you. | When you close your browser | |||||
| Ticketshop | stx_cartSummary_<institution code>_<channel code> | Allows the ticketing system to provide a shopping cart summary to third parties, incl. order ID (https://confluence.secutix.com/display/DOCEN/Website%2Binterfaces#Websiteinterfaces-Displayingashoppingcartsummaryonthesite) | Server | SecuTix | Functional | ||
| Ticketshop | stx_contact_<institution code>_<channel code> | Allows the ticketing system to provide basic contact data to third parties (contents, decryption) | Server | SecuTix | Functional | ||
| Ticketshop | stx_samp_XXXXXXX stx_samp_url_XXXXXXX | Allows marketing campaigns to be built and resulting sales to be determined.
| Server | SecuTix | Performance
| SecuTix | in 14 days |
Customisation cookies
Customisation cookies allow to improve your user experience, for instance by allowing to display your name or the number of selected tickets in the header of each page after login. We use SecuTix cookies.
The customisation cookies are listed in the table below.
| Name of cookie | Purpose & Type | Technical provider | Expires |
|---|---|---|---|
| "stx_rememberMe" | By setting this cookie, you will be logged in automatically during a subsequent visit of our website. This cookie will only be set if you click on the "remember me" checkbox. Its setting isn't managed by the cookie banner. This cookie contains a unique technical id that allows us (and only us) to find you in our customer database in order to log you in automatically. | SecuTix | in 3 months |
| "stx_cartSummary_<institution code>_<channel code>" | Stores a shopping cart summary that may be displayed in the header of all pages of our website | SecuTix | When you close your browser |
| "stx_contact_<institution code>_<channel code>" | Stores basic contact data that may be displayed in the header of all pages of our website | SecuTix | When you close your browser |
How to control and delete cookies
You can change your cookie preferences at any time by clicking on the link CHANGE PRIVACY SETTINGS at the bottom of each page.
You can then either refuse all (non necessary) cookies, accept them all or select which kinds of cookies you accept.
Alternatively, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view a cookie’s code, just open your cookie file in your browser and click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.