Pre-requisite: have an online sales channel configured
Aim: this functionality SecuTix offers a support mode that enables a back office operator to log in any ticketshop on behalf of any customer. The goal is to be able to see what any a given customer can see when once logged in. This is of great help for your any customer care service to provide assistance to customers who have difficulties to find what they need on the ticketshop.
The description of this functionality is detailed in the release notes here.