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A new option in the mass-refund batch, for the function that performs full refunds for performances and matches, allow to activate the same valuation calculation available today for resale and upgrades: an amount corresponding to the season ticket sale price divided by the number of matches included inside the season ticket is refunded. Note that if the season ticket was sold later in the season and therefore contains less matches, the refund per match will be greater.
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At the moment, the batch computes the amount correctly and refunds the correct amount on credit cards/credit accounts. However, the information found in documents (typically, order summary) can be confusing as the order content indicates still the full amount of the season ticket. An improvement of the information in documents is upcoming, planned in V2.6. If you are pressed by time, you can still use the new functionality, but we would recommend not sending an order summary (by adjusting the document to send of the refund sales channel) at this point. Note that the content of the refund dispatched email is correct and can be used to communicate the refund amount to your customers in the meantime. |
Getting started
Inside the Refund management batch, inside the function Cancel single entries for performance and matches, a new parameter is available to activate this new prices computation:
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