Below you will find some information about refunding and canceling your events and other products in Secutix.

You can find per vertical all needed process.

If needed, our support is at your disposal  by phone : 0805 321 028 or via the ticket portal :https://customerportal.secutix.com/ 

For Live Entertainment

Events cancellation

Mass refund with Ogone

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How to refund other product families (except Events) ? Remboursement immédiat sur carte de crédit (Ogone)

For Sport

Cancellation

Competition mass refund with Ogone

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If you want to postpone an event, you can easily change the event date. See this page : Comment reporter une date ?

For Museum

An exclusive report is at your disposal to find the list of sales with payment references. See this page : TODO

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