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→ More information on file status below:
| File status | Meaning |
|---|---|
| Settled | Tickets sold and fully paid |
| Not settled | Sold but with no instalments paid |
| Reservation |
| File includes at least 1 item/seat/quota that is reserved but not sold/paid yet | |
| Option | Tickets requested by the customer, no seat allocated, no quota needed |
| In progress | File being processed in the back office or online |
| Cancelled | File in which all tickets have been cancelled or refunded |
| Abandoned | File that was abandoned before the first order was fully completed (e.g., online sales dropped due to payment failure) |
| Partially settled | Payment with muliple instalments, with at lease 1 instalment paid |
| Confirmed | Deposit paid (product needs to be configured to take deposits) |