...
- if SecuTix is the callee, try to understand what call was made provoking the errror. Hint: it should be written in the logs.
Is this interface an API integration ? (support to be pushed to api-support ?)
- If all the executions are "_daily"
- AND if the interface type is "external sales" or "Public webservices SecuTix" or "Exports"
Then it is probably an API based integration and some elements of analysis can be delegated to API support.