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  • CSV File Specifications:
    • Maximum tickets per CSV file: 20,000 tickets
    • The CSV file must be encoded in UTF-8.
    • All dates must follow the RFC3339 standard for date and time.

  • Template Options:
    • Minimal Required Fields Template (CSV Minimal Template): Contains the minimum required fields.
    • Complete Template (CSV Full Template): Includes all possible ticket fields to assist with CSV setup.
    • Multilingual Template (CSV Full Template for Multilingual): Supports injecting with multilingual option.
    • With these 3 templates, please exclude "injection" from the file name to avoid any error
    • When using the Multilingual option, please ensure that you save your CSV file with the suffix "-multilingual".
  • Note:
    • Instead of leaving unused columns empty, please delete them from the file. These empty cells will cause the errors of wrong formatting. 
    • When saving your CSV file using Excel, please be cautious of a common issue where quotation marks ("") may be doubled. This duplication can cause errors when uploading the file.
    • By ensuring that quotation marks are not doubled, you can prevent potential errors during the file upload process. To avoid this problem, follow these steps after saving the CSV file:
      1. Open the CSV file using a text editor or spreadsheet software.
      2. Search for any instances where quotation marks are doubled ("").
      3. Remove the duplicate quotation marks, leaving only single quotation marks (").
      4. Save the modified CSV file.

Tracking status: (tick)

  • This page list On this page, you will find a comprehensive list of all CSV injection jobs that were sent by the organizer and its status , along with their respective statuses (COMPLETED/FAILED/IN PROGRESS).
  • It is essential for organizers to review Organizers must check the output file to make sure verify the actual status of each ticket injected (ACCEPTED/REJECTED)injected ticket, whether it is ACCEPTED or REJECTED
  • Both the uploaded CSV file and the output files file are downloadable. Output file contains the details of ticket injected status as well as any error associated with its failureavailable for download. The output file provides detailed information about the status of injected tickets, including any associated errors in case of failures.
  • For more details on each field of the file, please check here for better understanding.

Understand each fields in CSV:

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