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This course covers the following:

  • An overview of our support process.
  • How to write support cases.
  • How to use our customer support portal. 

It takes approximately 20 minutes to complete.

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Follow these steps to access this course. 

  1. Click on the relevant language button. 
  2. If this is the first time you have completed an S-Academy course, then select SIGN UP and create your account. Please use your work email address. 
  3. If you have completed an S-Academy course before, then select LOG IN and enter your credentials. 

Click on the relevant language button to access the course. 

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sizelarge
tooltipClick here to complete the course in English
titleEnglish
urlhttps://elearning.easygenerator.com/e4a306c8-c5fb-4656-b8f4-f9d3ce8f58fc/
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colororange
newWindowtrue
sizelarge
tooltipClick here to complete the course in French.
titleFrench
urlhttps://elearning.easygenerator.com/27f30979-e42e-4fc4-a991-84aa424fcf84/
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colororange
newWindowtrue
sizelarge
tooltipClick here to complete the course in Italian.
titleGerman
urlhttps://elearning.easygenerator.com/e4db33ec-dd5c-4253-a0cb-10309da93cc3/
UI Button
colororange
newWindowtrue
sizelarge
tooltipClick here to complete the course in Italian.
titleItalian
urlhttps://elearning.easygenerator.com/a2246539-9666-4344-831d-818c96f9801e/
UI Button
colororange
newWindowtrue
sizelarge
tooltipClick here to complete the course in Italian.
titleSpanish
urlhttps://elearning.easygenerator.com/3877c9b2-791d-4f70-8540-c6c1d9b25ade/



COURSE DETAILS

PRODUCTSAll products. 
VERTICALSAll verticals. 
AUDIENCEAll customers that raise support cases. 
LANGUAGES

English, French, German, Italian, Spanish.

LAUNCH DATE

 

NEXT REVIEW DATE

 

COURSE CODESUP1