S-360 Documentation

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TOP
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- GET STARTED WITH S-PAY

- FREQUENTLY ASKED QUESTIONS

- FREQUENTLY ASKED QUESTIONS

- FREQUENTLY ASKED QUESTIONS

- FREQUENTLY ASKED QUESTIONS

- FREQUENTLY ASKED QUESTIONS

GET STARTED WITH SECUTIX PAY (also known as S-PAY)
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GET STARTED WITH SECUTIX PAY
GET STARTED WITH SECUTIX PAY
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titleHow do I access S-PAY?

Go to https://authn-live.adyen.com/

You will need to enter your username, account, and password.


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titleWhat information can I find in S-PAY?

Once you have access to S-PAY, you can start to manage your account, view your payments performance, and perform day-to-day business activities.

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MANAGE ACCOUNTS AND USERS
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MANAGE ACCOUNTS AND USERS
MANAGE ACCOUNTS AND USERS

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titleHow do I request a new user?

You can request a new user by raising an assistance case via the customer self-service portal.

The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email.


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titleHow do I request to deactivate a user?

If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a user by raising an assistance case via the customer self-service portal.


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titleHow do I request to delete a user?

Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a userby raising an assistance case via the customer self-service portal.


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titleHow do I reset my password?

You can request a new user by raising an assistance case via the customer self-service portal.

You will receive an email with a link to generate a password for your S-PAY account.


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titleHow do I add or remove user roles?

You can control a user's permissions by assigning roles. A user can have one or more roles, depending on which tasks they need to perform.

You can request to add or remove a user role by raising an assistance case via the customer self-service portal.


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titleWhat are the different user roles in S-PAY?

Below are all the possible roles a user can have in S-PAY. 

RoleEnabled by defaultPermissions
Merchant allowed own password reset

The user can reset their own password. If you disable this role, the admin user needs to personally perform password resets for this user.
View payments250px

The user can look up payments, and access the payment search pages.
Merchant manage payments

The user can refund payments. This role must be combined with the View Payments role.
Merchant dispute management

The user can manage payment disputes (including chargebacks and RFIs) and upload defense documents.
Merchant report role

The user can download, generate, and subscribe to all reports.
Generate reports

The user can download and generate all reports.
Download reports

The user can download all reports.
Merchant POS Terminal View role

The user can view terminals and stores.
Merchant user management
The user can create users, change user permissions, and give out all roles that they themselves have.
Merchant manage bank accounts
The user can manage bank accounts for receiving payouts from S-PAY.


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PAYMENTS
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PAYMENTS
PAYMENTS

The Payments section contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.

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titleQuestionHow do I view all payments?

To view a list of all payments:

  1. Log in to S-PAY.
  2. Go to Payments. This opens a list of all payments processed through your merchant account.

To download the full payments list as a CSV file, select Export in the upper-right corner.

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titleHow do I look up an individual payment?

To look up individual payments on the payments page, you can use either:

  1. The search bar at the top of the payments list.
  2. The Filters menu in the upper-right corner. You can filter payments by date, status (for example Settled or Refused), amount, shopper interaction (Ecommerce or Point of Sale), payment method, and store.


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titleHow do I view the details of a payment?

Selecting a specific payment in the list opens a panel with the following tabs:

- Overview: detailed information about the payment.
- Cancel/Refund: if it is possible to cancel or refund this payment, you can do so here.
- History: the statuses that the payment has gone through.
- Receipt: the receipt for the payment (only available for point-of-sale payments processed through a terminal)

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titleQuestionHow do I cancel or refund a payment?

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RISKS AND DISPUTES
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RISKS AND DISPUTES
RISKS AND DISPUTES

In the Disputes section you can view all disputes, including the reason codes for the disputes. 

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FINANCE
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FINANCE
FINANCE

Find out how you get the money from the payments processed with S-PAY.

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REPORTS
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REPORTS
REPORTS

Find out how you get the money from the payments processed with S-PAY.

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