Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Anchor
TOP
TOP

GET STARTED WITH SECUTIX PAY

UI Expand
titleHow do I access SECUTIX Pay?

Go to https://authn-live.adyen.com/

You will need to enter your username, account, and password.


UI Expand
titleWhat information can I find in SECUTIX Pay?

Once you have access to S-PAY, you can start to manage your account, view your payments performance, and perform day-to-day business activities.


↑ GO TO TOP

MANAGE ACCOUNTS AND USERS

UI Expand
titleHow do I request a new user?

You can request a new user by raising an assistance case via the customer self-service portal.

The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email.


UI Expand
titleHow do I request to deactivate a user?

If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them.

You can request to deactivate a user by raising an assistance case via the customer self-service portal.


UI Expand
titleHow do I request to deactivate a user?

Due to auditing reasons, you can only deactivate a user, not delete them.

You can request a new user by raising an assistance case via the customer self-service portal.


UI Expand
titleWrite your question here. How do I reset my password?

You can request a new user by raising an assistance case via the customer self-service portal.

You will receive an email with a link to generate a password for your S-PAY account.


UI Expand
titleHow do I add or remove user roles?

You can control a user's permissions by assigning roles. A user can have one or more roles, depending on which tasks they need to perform.

You can request to add or remove a user role by raising an assistance case via the customer self-service portal.


UI Expand
titleWhat are the different user roles in S-PAY?

Below are all the possible roles a user can have in S-PAY. 

RoleEnabled by defaultPermissions
Merchant allowed own password reset

Image Added

The user can reset their own password. If you disable this role, the admin user needs to personally perform password resets for this user.
View payments250px

Image Added

The user can look up payments, and access the payment search pages.
Merchant manage payments

Image Added

The user can refund payments. This role must be combined with the View Payments role.
Merchant dispute management

Image Added

The user can manage payment disputes (including chargebacks and RFIs) and upload defense documents.
Merchant report role

Image Added

The user can download, generate, and subscribe to all reports.
Generate reports

Image Added

The user can download and generate all reports.
Download reports

Image Added

The user can download all reports.
Merchant POS Terminal View role

Image Added

The user can view terminals and stores.
Merchant user management
The user can create users, change user permissions, and give out all roles that they themselves have.
Merchant manage bank accounts
The user can manage bank accounts for receiving payouts from S-PAY.
Write the answer here. 


↑ GO TO TOP

SECTION NAME

UI Expand
titleQuestion

Answer.


UI Expand
titleQuestion

Answer.


UI Expand
titleQuestion

Answer.


UI Expand
titleQuestion

Answer.

↑ GO TO TOP