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Internet users will choose | Institution landing page
Managed by SecuTix client | Click on the link opens a form (as seen in the right cell)in a new tab | The user will fill in the form with relevant data. An example of a form. The forms can be set by different tools including; CRM forms, WordPress forms, 3rd party tools for surveys, etc.
| The form needs to send an email to the internet user with confirmation that the submission of the request has been successfully sent. (many of the form tools offer that functionality out of the box). The form functionality will record the request and the SecuTix Operator should be informed. | The SecuTix operator will open the SecuTix backoffice and find the contact in the Contacts CRM based on the information provided. The Operator will then set the criteria for "Stop renewal season ticket" to "yes". Clink Click on the image below to see the processthe user flow on how to set the criteria.
With this action, the contact will not be part of the group that will be renewed with the trigger of the renewal batch. in case of refund the ... What if the season ticket holder requests a refund and cancelation, what actions in the backoffice immediately disable the validity of the season ticket? | |
Ticketshop landing page
Managed by SecuTix client with | Click on the link opens a form (as seen in the right cell) |
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in a new tab |
Actions (TO DOs)
The product team proposes that the Customer Success agents manage the change in the following way;
- InformGerman Inform all German customers about the law requirements, timeline, and the impact of the required change change.
- The form: Customers should choose a preferable way of publishing the form provider tool that provides the following functionality (Wordpress forms, etc)
- The Footer Link: Include the “Verträge hier kündigen” Include the “Verträge hier kündigen” link to her ticketshop footer
Example of the form
2. The form
The client needs to use the type of form that enables the following functionalityThis Google form example is for demonstration purposes only! Please make sure that clients choose forms that provides full flexibility of customization that including;
- Customization of the fields in the web form available for public access
- (type of data entered, e.g. text input, checkboxes, ...)
- Provides the ability to not make fields mandatory to fill
- Provides the ability to (re)name the submissions button to “Jetzt kündigen” (Google form does not allow that by default, however, it can be achieved with additional tools).
- Automatically sends the email to “submitter” as a confirmation that the termination request was received
- Collects the submitted requests
Example of the form
We used this Google form for demonstration purposes only! Please make sure that clients choose forms that provide full flexibility of customization.
| HTML |
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<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSfdstO5nlsXTBOCvh_ST0wP2WLpbrpTyxNWp-o15AydkJVsTw/viewform?embedded=true" width="640" height="1980" frameborder="0" marginheight="0" marginwidth="0" align="left">Loading…</iframe> |
3. The Footer Link - "Verträge hier kündigen"
Current SecuTix functionality does not yet provide a dedicated label to enable "Verträge hier kündigen" in the footer of the ticket shop. Therefore we recommend using one of the existing labels, that is potentially not used by the client and rename it to "Verträge hier kündigen".
This is not a sustainable way of achieving the goal but is necessary to comply with the law by the date 1st of July 2022. The product team will provide a dedicated label in one of the Weisshorn V3 releases delivered between Avg - Nov 2022.
How to rename existing labels to "Verträge hier kündigen"?
How to link the newly renamed label to the selected URL address?