...
| 1 | 2 | 3 | 4 | 5 |
Institution landing page
Managed by SecuTix client or by client's digital agency | Click on the link opens a custom form in a new tab chosen and created by an institution. | The user will fill in the form with relevant data. The forms can be set by different tools including; CRM forms, WordPress forms, 3rd party tools for surveys, etc. The form needs to allow renaming the submission button to "Terminate now" at the end. | The form needs to send an email to the internet user with confirmation that the submission of the request has been successfully received. The form functionality will record the request and the SecuTix Operator should be informed. | The SecuTix operator will open the SecuTix backoffice and find the contact in the Contacts CRM based on the information provided from the form application. The Operator will then set the criteria for "Stop renewal season ticket" to "yes". Click on the image below to see the user flow on how to set the criteria.
With this action, the contact's subscription will not be part of the renewal batch. |
Ticketshop landing page Managed by SecuTix client with |
Another possibility is to immediately terminate the season tickets (or memberships) by cancelling the file from the back office. With this action, the season ticket validity is disabled immediately. In such a scenario, the renewal for that particular contact will not happen when running the batch for the membership/season ticket subscription renewal.
...