Symptoms
- Cannot print, cannot pay by card, cash-desk doesn't open when paying cash
Analyse
- Is the device manager status picture clean ? (without red cross or blue dots)
- Blue dots: SecuTix is still trying to connect to the Device Driver Manager. This should not take more than 30s, except if you see a java progress bar (update of the device driver manager is in progress)
- Red cross: SecuTix was not able to connect to the Device Driver Manager, see the checklist below
- No indication on top of the printer logo: all good
Checklist
- Is the device driver manager started ?
- Could be an issue with the installation of the Firefox package?
- Could be a certificate issue
- Reinstall the Firefox pack, see
- An
The message is because the Box-Office is not yet connected to the device driver manager:
...
- anti-virus that is too strict
...
- could block the communication between Firefox and the Device Driver Manager.
- Try to temporarily deactivate the anti-virus and check again to see if it now work. If it's the case, find the way to configure the anti-virus to trust Firefox and the Device Driver Manager.
- Has there been any changes of the configuration of these PC in the last days ?
...
- Try to deduce what could impact the system.
- Did the operators wait until the connection is established (no more blue dots on the icon) ?
- The icon (printer with blue dots) should move to printer without blue dots (and no red cross) after less than one minute.