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titleCharacteristics of the reset password link

Following measures have been taken to ensure a very high level of security:

  • The link is valid during 48 hours. Once the link is expired, the internet user will have to click again on FORGOTTEN YOUR PASSWORD? in order to get a new link.
  • A link can only be used once
  • The link is protected against forgery by means of a digital signature. In other words, a dishonest internet user has no chance to reset the password of another contact by modifying the link.

Box office procedure

The list of contacts screen in the box office provides you the choice between the old and the new procedure

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  • The CHANGE PASSWORD button matches the old procedure. The operator can enter a new password for the contact directly
  • The RESET PASSWORD button matches the new procedure. A reset password link is sent to the contact as described above

In the contact detail screen, only the new reset password procedure is available:

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Getting started

  • If relevant, customise the email to be sent to the end customer by modifying the template of document class "Follow shipment"

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