Page History

Versions Compared

Old Version 8

changes.mady.by.user CPF

Saved on

compared with

New Version Current

changes.mady.by.user CPF

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

You can set an order expiry delay and an order maximum lifespan for any kind of product

The order expiry delay and order maximum lifespan of a composed product is defined by the composed product itself (as in the example above) and not by the simple products contained in the composed product.

Computation of the cart expiry time

...

  • The cart contains two products. Product 1 is added to the cart before product 2.
  • Product 1 has an order expiry delay of 10 minutes and a maximum lifespan of 30 minutes. According to this product, the cart will be abandoned 10 minutes after product 1 has been added to the cart.
  • Product 2 has an order expiry delay of 15 minutes and a maximum lifespan of 20 minutes. According to this product, the cart will be abandoned 15 minutes after product 2 has been added to the cart or 20 minutes after order creation (i.e. 20 minutes after product 1 has been inserted to the cart), whichever event occurs first. For example, if product 2 has been added to the cart very shortly after product 1, the cart will be abandoned 15 minutes after product 2 has been added to the cart.
  • Considering the whole order, the cart will be abandoned 15 minutes after product 2 has been added to the cart.

You can define for each cross-selling profile using an event as the base product if the target products should be displayed when that event is bought inside a season ticket.

Image Removed

If the internet user selects an event for his season ticket for which there exists a cross-selling definition with the above parameter enabled, the corresponding target products will be proposed.

Example:

Imagine that you want to propose a book about the Traviata only to the internet users having selected the Traviata within the season ticket. You just have to create a cross-selling and enable the parameter mentioned above.

Image Removed

When the internet user selects the Traviata inside the season ticket, the Ticket Shop will display the cross-selling products related to the season ticket itself (first part below) and the cross-selling products related to the products selected inside the season ticket (second part below).

Image Removed

Of course, the book about the Traviata will also be displayed if the internet user buys the Traviata performance as a stand alone product.

Abandoning the cart

When the global maximum duration is reached, the whole cart will be abandoned. There is no partial removal of items which maximum duration has been reached.


Info
titleScope

This feature is only available on online sales channels


Warning
titleBe aware of some potential behaviours


Sudden reduction of order lifespan

  • Consider that you've defined a season ticket with a large order lifespan and the internet user has added that season ticket and some other product to his cart
  • If the internet user removes the season ticket from the cart, the maximum lifespan will decrease suddenly and the cart may be abandoned before the internet user has the time to pay the other product. He while need to start the sales process again.

Cart duration of more than 30 minutes (already existing behaviour)

  • If the duration exceeds 30 minutes (for example 45 minutes), the Ticket Shop will still display a duration of 30 minutes. However, after this duration has elapsed, the Ticket Shop will display the remaining duration (in our example: 15 minutes) and discard the cart once the entire duration available has elapsed.
Info
titleScope
  • This feature concerns only calculated price season tickets
  • It applies only on cross-selling and conditional cross-selling (it doesn't apply on up-selling and post-selling)


Getting started

You don't have anything to do. This feature is enabled by default.

...