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April 2, 2024
Extended mobile storage capabilities
Previously, our branded wallet was storing data in file storage format which was convenient and lightweight way to handle small amounts of persistent data in application such as user preferences and simple app settings. Unfortunately, it was not intended to store complex data structures or large datasets, ie Ticket, causing App to crash when more than a thousand tickets were held by a spectator.
We revamped our storage approach in order to support five thousands tickets and improve overall performances, scalability and offline capabilities of our branded wallet.
March 13, 2024
Redesign of the "Tickets returned for resale" screen
Our burger menu, was caught between two worlds: the new user experience introduced in the past 3 sprints and the old UX in some subsequent screens, in particular the screens related to resale. If unaddressed, this design disparity would not only mar the aesthetic appeal of our app but also complicate its usability, making it difficult for users to properly track their tickets on resale efficiently.
As we introduced tabs for events (Upcoming, Past) and for transfers (Pending, Completed), we followed the same approach in order to replace the previously two collapsible menu entries, which led to the Pending/History resale screens, by a consolidated into a single, more efficient entry point.
Upon selection, users will be directed to a new screen, where the resale process is neatly organized into two tabs: Pending and Completed. This streamlined process not only makes better use of space but also aligns perfectly with our sleek new UX design, ensuring a more cohesive and enjoyable user experience.
| Before Redesign | After Sprint 2 (Jan 16) | After Sprint 4 (Mar 13) | |
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| Burger/More menu |
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| Resale screens |
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Prevent spectators to dismiss implied navigation when Notifications campaign redirection is configured for SCREEN_NEXT_MATCH
This update will prevent spectators from dismissing ticket-related notifications by simply closing the popup, clicking the "Close" 
button.
By only be able to click "OK", the spectator will be redirected to the first ticket of next match.
| Before | After Sprint 4 (Mar 13) |
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January 16, 2024
Minimalistic banners for My Tickets screen
Currently, when spectators launch the app, they are greeted with an overwhelming amount of information. Our goal is to adapt the layout to prevent information overload without compromising the delivery of crucial details, targeting the 'orange' banners invitating spectators to enable bluetooth and/or transfer tickets.
| New banner on My Tickets | New popup (by clicking "Learn more") |
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Crowdin translation keys (in base.json)
Key | EN |
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transfer_warning_title | Please transfer your tickets |
transfer_warning | There are several tickets for this event, please send them to your guests. |
transfer_warning_action | Transfer ticket |
different_location_warning_title | Please transfer your tickets |
different_location | You have tickets in different locations within the stadium. Please transfer tickets to your guests or visit our FAQs. |
different_location_warning_action | Transfer ticket |
permission_required_ios_title | Turn on Bluetooth on your device |
permission_required_android_title | Turn on Bluetooth and Geo-location on your device |
permission_required_ios | Bluetooth permission is required to activate your ticket(s) |
permission_required_android | Location (and Bluetooth - if you are using Android 12 version and above) permission is required to activate your ticket(s) |
restricted_spectator_title | Account temporarily restricted |
New UX for the "Main" menu and subsequent screens
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A new app build is needed |
Menu Reorganization for Improved Usability
The "Main" menu has undergone a thoughtful reorganization. Our objective was to enhance clarity and ease of use. We've moved away from the previous design that relied on expandable and collapsible elements, opting instead for simpler menu items. This change not only makes the menu more straightforward but also allows for quicker navigation.
Visual Upgrades for Accessibility and Aesthetics
The visual layout has been optimized to facilitate a more intuitive user experience. We've focused on decluttering the interface to present a clean, accessible, and user-friendly menu that aligns with modern design standards.
Streamlined Interaction
Users can now enjoy a more streamlined interaction with the menu. The restructuring allows for immediate access to various features without the need to navigate through multiple levels. This direct approach respects the user's time and simplifies their journey through the app.
Menu | Profile |
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New "Support details" screen for Enhanced On-Site Operations
To simplify on-site operations and provide a better support experience for spectators, we are proud to release the new 'Support Details' screen. This feature is designed to display essential information about the spectators at a glance, including a QR code linked to their email address.
With a handheld barcode-scanner compatible with 2D QR Code, it eliminates the need for manual email entry, thereby speeding up support processes and reducing the likelihood of errors that can occur with paper-based email collection.
This new screen is directly accessible from the "Main" menu, by taping on "Support Details" (crowdin key support_details_title in base.json file).
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New UI/UX to support pagination / load more history to remove limit of 50 tickets from Transfer History
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