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- Sales on box office
- Sales on Ticket Shop (without automated on-line mandate generation)
- Membership Membership renewal
- Season Season ticket renewal
Transfer of season ticket holdersStatus colour Blue title UPCOMING
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- The payment file is generated by the function Direct debit bank file generation of the batch of type Instalment management (see getting started section below for more information on how to set-up the batch).
- The file is available on the specified FTP server (URL defined at batch level)
- If no FTP server has been specified or the file couldn't be stored on the FTP server, the file can be downloaded by clicking on the link displayed in the execution log.
Import the payment status file from the bank
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- You may select the product for which you want to send the installments by filling the corresponding parameters of the function schedule:
The function will send the installments of the orders containing the selected product or performance(s). Note that the installments of orders containing additional products will also be exported.
- The file is available on the specified FTP server (URL defined at batch level)
- If no FTP server has been specified or the file couldn't be stored on the FTP server, the file can be downloaded by clicking on the link displayed in the execution log (archive).
Import the payment status file from the bank
- The function Confirm debit bank file of the batch of type Instalment management allows to import the payment status file either automatically from a FTP server or by uploading it manually (see getting started section below for more information on how to set-up the batch).
Manual management of the installments
Display and manage the state of the installments
As for all SecuTix payment methods based on installments (methods of type pending account with follow-up), the operator may view the installments in the installments menu of the sales context. The installments screen has been extended to allow some manual operations on the installments. More precisely:
- A state column has been added to the list to provide you the state of the installment:
- Open: the installment has been created during the closure of the order but hasn't been sent yet to the bank (nor marked manually as paid or failed)
- Sent to bank: the installments has been sent to the bank but the bank hasn't sent the status of this payment yet
- Fail: the installment has been marked manually as failed (the bank provides only the list of successful payments)
- Paid: the installment has been paid (either the bank has sent this information or an operator has marked the installment manually)
- A new filter allows to show only the installments that have already been sent to the bank
- The operator may select multiple installments already sent to the bank and confirm or cancel them. More precisely:
- Confirming an installment means confirming that it has been paid. This feature is mainly used when no payment status file is imported from the bank
- Cancelling an installment means that the payment of the installment has failed or must not be performed. You could use this option in following cases:
- You have sent the installment to the bank a long time ago (without receiving any payment confirmation) and you don't expect a successful payment anymore
- You have generated the file but haven't sent it yet to the bank because the end customer wants to use another payment method. The cancel button will then cancel the fact that you have generated the file and let your customer select another payment method.
Track the installments
During the generation of the direct debit bank file, the name of the file generated is stored in the identifier field of the generated payments. As a result, you can:
- Search for all the payments included in a given bank file
- Display in which bank file a given payment has been generated (for example: a given file hasn't been balanced for a long time and you want to check if something went wrong in the direct debit process)
Direct debits and refunds
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