Here is the list of default email and push notification templates

Table of Contents

Notification & Email templates

No

Description

Key

Value

Example

1

Email sent at ticket injection

Triggered when a new ticket is injected to a spectator.
If more than one ticket is injected, only send one email.
A job is running on the backend to trigger emails for
newly injected tickets, every 2mn.

email.invitation.inject.subject

$$event.name$$ - Mobile ticket(s) available

ATLAS GLOBAL - Mobile ticket(s) available.

email.invitation.inject.body

Image Removed

Dear Sir or Madam,

Thank you for choosing

TIXnGO

TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The

TIXnGO

TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the

TIXnGO

TIXNGO mobile application.

Image Removed

Dear Sir or Madam,

Thank you for choosing

TIXnGO

TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the

TIXnGO

TIXNGO mobile app
Open the

TIXnGO

TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your

TIXnGO

TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The

TIXnGO

TIXNGO Team

https://www.tixngo.io

Ticket Details

Event	ATLAS GLOBAL
Ticket ID	20210710
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the

TIXnGO

TIXNGO mobile application.
2	Email sent at ticket transfer to

Unkown

Unknown account

Triggered when a Spectator transfers a ticket to another
person (email address) who is not yet registered in the
app.
Triggered as the same time as the Transfer.

email.invitation.approval.subject

$$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer

TIXnGO

TIXNGO - Event A - Mobile ticket(s) available.

email.invitation.approval.body

Image Removed

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The

TIXnGO

TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the

TIXnGO

TIXNGO mobile application.

Image Removed

Dear Sir or Madam,

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the

TIXnGO

TIXNGO mobile app
Open the

TIXnGO

TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your

TIXnGO

TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The

TIXnGO

TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the

TIXnGO

TIXNGO mobile application.
3	Email sent

at

to recipient when ticket transfer to

Known account

Triggered when a Spectator transfers a ticket to another
Spectator (registered in the system)
Triggered as the same time as the Transfer.

Unknown account (single email for bulk tickets)

email.invitation.bulk

email.information

.approval.subject

$$app.name$$ -

$$event

You have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$

- Mobile ticket(s) transferTIXnGO - Event A - Mobile ticket(s) available.email.information

($$sender.email$$)	TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)
email.invitation.bulk.approval.body

Image Removedspectator

Dear Sir or Madam,

$$

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you

a

$$ticket.quantity$$ mobile

ticket for "$$event.name$$".
To download it and to be able to use it

tickets for the following events:

$$ticket.transfer.details$$

Event	Date	Tickets	Ticket tax numbers (s)

To download and use these tickets, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address :

$$spectator

$$receiver.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you

during "$$event.name$$" event on $$event.date$$.

on:

$$event.details$$

Thank you,

The TIXnGO Team
https://www.tixngo.ioTicket Details $$ticket.details.main$$

Event

$$

event

organizer.name$$

Ticket ID$$ticket.id$$Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXnGO mobile application.

Image Removed

Dear Sir or Madam,

We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:

Image Added

To download and use these tickets

Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it

, please follow the instructions below:

Using your mobile phone,

click

click HERE

to

to download the

TIXnGO

TIXNGO mobile app
Open the

TIXnGO

TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your

TIXnGO

TIXNGO mobile app

We look forward to seeing you

during "Event A" event on 2023

on:

2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
2026-05-31 07:25:00

.

during “U18 Team Play - U18 Hedgehog United” event.

Thank

you,
The

TIXnGO

TIXNGO Team

https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXnGO mobile application.

4

Email sent at ticket transfer to Known account

Triggered when a Spectator transfers a ticket to another
Spectator (registered in the system)
Triggered as the same time as the Transfer.

email.information.approval.subject

$$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer

TIXNGO - Event A - Mobile ticket(s) available.

email.information.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO

4

Email sent at ticket transfer cancel

Triggered when a Spectator cancels a ticket Transfer he
previously transferred to someone else.
Triggered as the same time as the Cancellation.
For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.

email.information.cancel.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXnGO - Event A - Mobile ticket transfer cancelled.email.information.cancel.body

Image Removed

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXnGO

Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Image Removed

Dear Sir or Madam,

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Moda Yoki (moda.yoki@yopmail.com) has transferred you a

Moda Yoki has cancelled the transfer of the

mobile ticket for "Event A

Thank you,
The TIXnGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.recipient.subject$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.TIXnGO - Event A - Mobile ticket transfer cancelled.email.information.automaticallycancel.recipient.subject

Image Removed

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXnGO Team

https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Image Removed

Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXnGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.sender.subject$$app.name$$ - Your ticket transfer for $$event.name$$ is canceledTIXnGO - Your ticket transfer for Event A is canceledemail.information.automaticallycancel.sender.bodyDear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details
Event $$event.name$$
Event date $$event.date$$
Ticket Id $$ticket.id$$
$$ticket.details.main$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details
Event Event A
Event date 2022-09-16 18:00:00
Ticket Id E0000001
Gate D
Block 4
Row 7
Seat 2009
Gate open 5:00 PM
Opening Ceremony 7:00 PM

Thank you,
TIXnGO Team

5Ticket sent as reminder (User did not sign-up yet)

Reminder email are triggers when a user who purchased
tickets did not sign-up in the app yet.
A backend job is running every hour to check for tickets
that would require a reminder.
Maximum number of reminder, interval between two
reminder, how long before the event to send a reminder
and time at which we should send reminder are
configurable in the TIXnGO Console.

email.reminder.subject

Reminder - TIXnGO - $$event.name$$ - Mobile ticket(s) available.

Reminder - TIXnGO - Event A - Mobile ticket(s) available.

".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

5

Email sent to recipient when ticket transfer to Known account (single email for bulk tickets)

email.information.bulk.approval.subject

$$app.name$$ - You have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$ ($$sender.email$$)

TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)

email.information.bulk.approval.body

Dear Sir or Madam,

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:

$$ticket.transfer.details$$

Event	Date	Tickets	Ticket tax numbers (s)

We look forward to seeing you on:

$$event.details$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,

We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:

Image Added

We look forward to seeing you:

2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
2026-05-31 07:25:00 during “U18 Team Play - U18 Hedgehog United” event.

Thank you,
The TIXNGO Team

6

Email sent at ticket transfer cancel

Triggered when a Spectator cancels a ticket Transfer he
previously transferred to someone else.
Triggered as the same time as the Cancellation.
For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.

email.information.cancel.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.

email.information.cancel.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Dear Sir or Madam,

Moda Yoki has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.recipient.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.

email.information.automaticallycancel.recipient.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO

email.reminder.body

Image Removed

Dear Sir or Madam,

Thank you for choosing TIXnGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXnGO

Team
https://www.tixngo.io
Ticket Details

Event

$$event.name$$

Event A

Ticket ID

$$ticket.id$$Email Address$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXnGO mobile application.

Image Removed

Dear Sir or Madam,

Thank you for choosing TIXnGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXnGO mobile app
Open the TIXnGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXnGO mobile app

We look forward to seeing you during "Event A" event.

Thank you,
The TIXnGO Team
https://www.tixngo.io

Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXnGO mobile application.

20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.sender.subject

$$app.name$$ - Your ticket transfer for $$event.name$$ is canceled

TIXNGO - Your ticket transfer for Event A is canceled

email.information.automaticallycancel.sender.body

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

Event	$$event.name$$
Event date	$$event.date$$
Ticket Id	$$ticket.id$$

$$ticket.details.main$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

Event	Event A
Event date	2022-09-16 18:00:00
Ticket Id	E0000001
Gate	D
Block	4
Row	7
Seat	2009
Gate open	5:00 PM
Opening Ceremony	7:00 PM

Thank you,
TIXNGO Team

7

Email sent to recipient when ticket transfer cancel by sender (single email for bulk tickets)

email.information.bulk.cancel.subject

$$app.name$$ - $$sender.email$$ has cancelled the sending of $$ticket.quantity$$ mobile tickets

TIXNGO - Moda Yoki (moda.yoki@yopmail.com) has cancelled the sending of 15 mobile tickets

email.information.bulk.cancel.body

Dear Sir or Madam,

$$spectator.email$$ has cancelled the transfer of $$ticket.quantity$$ mobile tickets to you as following:

$$ticket.transfer.details$$

Event	Date	Tickets	Ticket tax numbers (s)

Thank you,
$$organizer.name$$

Dear Sir or Madam,

moda.yoki@yopmail.com has cancelled the transfer of 15 mobile tickets to you as following:

Image Added

Thank you,
The TIXNGO Team

8

Ticket sent as reminder (User did not sign-up yet)

Reminder email are triggers when a user who purchased
tickets did not sign-up in the app yet.
A backend job is running every hour to check for tickets
that would require a reminder.
Maximum number of reminder, interval between two
reminder, how long before the event to send a reminder
and time at which we should send reminder are
configurable in the TIXNGO Console.

email.reminder.subject

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

Reminder - TIXNGO - Event A - Mobile ticket(s) available.

email.reminder.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

9

Email sent at ticket deletion

Triggered when an Organizer deletes a ticket that
belongs to a Spectator.
Triggered as the same time as the Deletion.

email.delete.subject

$$app.name$$ - Your ticket(s) was deleted

TIXNGO - Your ticket(s) was deleted

email.delete.body

Hello,

Your ticket was deleted.
The TIXNGO Team

[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXNGO Team

[ticket id : 20210630]

10

Email sent at ticket transfer delivered (to Sender)

Triggered when the recipient opens the app and finalize
the transfer.
Triggered as the same time as the Transfer finalizes.

email.sent.subject

$$app.name$$ - Your ticket(s) was delivered

TIXNGO - Your ticket(s) was delivered to original ticket owner

email.sent.body

Dear Sir or Madam!

Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$

Dear Sir or Madam!

Please be informed that the ticket below were successfully delivered:
The person who received ticket (User A, user-a@yopmail.com)
Match Event A and date of the match (2023-05-31 07:25:00)
Ticket and seating details:
- Ticket Id: 20210630
- Block: 1

11

Email sent to sender when ticket transfer delivered successfully (single email for bulk tickets)

email.sent.sender.bulk.subject

$$app.name$$ - Your mobile ticket(s) have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

TIXNGO - Your mobile ticket(s) have been successfully delivered to User A (user-a@yopmail.com)

email.sent.sender.bulk.body

Dear Sir or Madam,

Please be informed that $$ticket.quantity$$ mobile tickets have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

$$ticket.transfer.details$$

Event	Date	Tickets	Ticket tax numbers (s)

Thank you,
$$organizer.name$$

Dear Sir or Madam!

Please be informed that 15 mobile tickets have been successfully delivered to User A (user-a@yopmail.com)

Image Added

Thank you,
The TIXNGO Team

12

Email sent to spectator when he or she is using pin code to login

Triggered at login time, and this account not yet have a ticket in wallet

email.account.activation.noticket.subject

Your registration code $$spectator.invitCode$$

Your registration code 215391

email.account.activation.noticket.body

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Hello,
Thank you for downloading the $$Mobile Tickets App name$$.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
$$organizer.name$$

Registration code
sample@tixngo.io
215391
Hello,
Thank you for downloading the TIXNGO Tickets App.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
TIXNGO Team

13

Email sent to spectator when he or she is using pin code to login

Triggered at login time, and this account already have at least 1 ticket in wallet

email.account.activation.subject

Your registration code $$spectator.invitCode$$

Your registration code 542214

email.account.activation.body

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets.
Yours sincerely,
$$organizer.name$$

Registration code
sample@tixngo.io
542214
Enter 542214 on the App followed by your personal details to see your tickets.
Yours sincerely,
TIXNGO Team

14

Email sent to spectator for account deletion confirmation If the email address has valid future mobile tickets (the confirmation link is valid for 24 hours

email.account.deletion.confirmation.subject

$$app.name$$ - Delete Account Confirmation

TIXNGO - Delete Account Confirmation

email.account.deletion.confirmation.body

Dear Sir or Madam,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

We observed that there are still valid mobile tickets for upcoming events linked to your email address:

Event Name 1, Day, Month, Year
Event Name 2, Day, Month, Year

Could you please confirm your decision to erase your account, personal data, and mobile tickets?

To confirm, click this link within the next 24 hours: Confirm delete account ($$account.deletion.link$$). This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

If you do not wish to proceed, simply disregard and delete this email.

Best, [Name of Organizer]

Dear Sir or Madam,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

We observed that there are still valid mobile tickets for upcoming events linked to your email address:

Eurasian Tournament Match 1, Monday, July 10, 2023
Eurasian Tournament Match 2, Sunday, June 30, 2024

Could you please confirm your decision to erase your account, personal data, and mobile tickets?

To confirm, click this link within the next 24 hours: Confirm delete account. This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

If you do not wish to proceed, simply disregard and delete this email.

Best, The TIXNGO Team

15

Email sent to spectator to confirm that their account has been deleted for following cases:

If no valid future mobile tickets are associated with the email address
Mobile user clicks on the confirmation link before its expired.

email.account.deleted.subject

$$app.name$$ - Account Deleted - Delete Account Confirmation

Account Deletion Confirmed - Your mobile app account has been successfully deleted

TIXNGO - Account Deleted - Delete Account Confirmation

Account Deletion Confirmed - Your mobile app account has been successfully deleted

email.account.deleted.body

Hello,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

Best, [Name of Organizer]

Hello,

You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

Best, TIXNGO Test

16

Notification sent at ticket injection

notification.inject.title

New Ticket

notification.inject.content

You received a ticket for "$$event.name$$"

17

Notification sent at ticket transfer (to Sender)

notification.sent.title

Ticket Sent

notification.sent.content

Your ticket was successfully transferred to $$spectator.name$$

18

Notification sent at ticket transfer (to Recipient)

notification.received.title

New Ticket Received

notification.received.content

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

19

Notification sent at ticket deletion

notification.deleted.title

Ticket deleted

notification.deleted.content

A ticket for $$event.name$$ has been deleted

20

Notification sent at ticket activation

notification.activated.title

Ticket activated

notification.activated.content

A ticket for $$event.name$$ has been activated

21

Notification sent at transfer accepted (to Sender)

notification.acknowledge.accepted.title

Ticket Transfer Accepted

notification.acknowledge.accepted.content

The ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$

21

Notification sent at transfer rejected (to Sender)

notification.acknowledge.rejected.title

Ticket Transfer Rejected

notification.acknowledge.rejected.content

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$

23

Notification sent at ticket update (ex: update event info)

notification.update.ticket.title

Ticket

notification.update.ticket.content

Your ticket for $$event.name$$ was updated

24

Notification sent at ticket transfer cancelation (to Recipient)

notification.cancel.title

Ticket Transfer Cancelled

notification.cancel.content

The transfer for a ticket for $$event.name$$ was cancelled

25

Notification sent at mobile app logout:

Triggered when a session is clear on the Admin tool.

notification.logout.title

TIXNGO

notification.logout.content

You have been successfully logged out.

26

Notification to initiate logout of session:

Triggered when a device initiated a connection with your account.

notification.logout.force.title

TIXNGO

notification.logout.force.content

You have logged in with another device.

27

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.title

Ticket is canceled

notification.information.automaticallycancel.content

Your ticket transfer for $$event.name$$ is canceled

28

Push Notifications at delete resale pending

Triggered when ticket is deleted with delete reason RESALE_PENDING

notification.deleted.resale-pending.title

Ticket available for resale

notification.deleted.resale-pending.content

The ticket for $$event.name$$ is now available for resale

29

Push Notifications at delete resale cancelled

Triggered when ticket is deleted with delete reason RESALE_CANCELLED

notification.deleted.resale-cancelled.title

Ticket deleted

notification.deleted.resale-cancelled.content

A ticket for $$event.name$$ has been deleted

30

Push Notifications at delete resold

Triggered when ticket is deleted with delete reason RESOLD

notification.deleted.resold.title

Ticket deleted

notification.deleted.resold.content

A ticket for $$event.name$$ has been deleted

Ticket delete notification

Copy one of the reasons listed below and place it into "Reason for deleting ticket", then a push notification with provided content for its following keys will be sent to your spectator.
When you delete a ticket for another reason not pre-defined by TIXNGO, your provided content for the keys notification.deleted.title and notification.deleted.content will be sent as a push notification to your spectator.
In case contents have not been provided yet, the default value will be sent to your spectator.
(You can find detail for the listed keys in Multilingual Settings)

Image Added

No	S-360 Ticket: Cancellation Cause		TIXNGO
No	Name	Code	Reason	Triggered keys	Default value
1			Others reason (any text)	notification.deleted.title	Ticket deleted
1			Others reason (any text)	notification.deleted.content	A ticket for $$event.name$$ has been deleted
2	Blacklist - PNA requests to blacklist	com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER_PNA_REQUEST_BL	OTHER_PNA_REQUEST_BL	notification.deleted.other_pna_request_bl.title	Ticket deleted
2	Blacklist - PNA requests to blacklist		OTHER_PNA_REQUEST_BL	notification.deleted.other_pna_request_bl.content	A ticket for $$event.name$$ has been deleted
3	Blacklist - Security requests to blacklist	com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER_SECURITY_REQUEST_BL	OTHER_SECURITY_REQUEST_BL	notification.deleted.other_security_request_bl.title	Ticket deleted
3	Blacklist - Security requests to blacklist		OTHER_SECURITY_REQUEST_BL	notification.deleted.other_security_request_bl.content	A ticket for $$event.name$$ has been deleted
4	Cancellation for customer name change	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_CUST_NAME_CHANGE	ITA_CUST_NAME_CHANGE	notification.deleted.ita_cust_name_change.title	Ticket deleted
4	Cancellation for customer name change		ITA_CUST_NAME_CHANGE	notification.deleted.ita_cust_name_change.content	A ticket for $$event.name$$ has been deleted
5	Cancellation for service reason	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_SERVICE_REASON	ITA_SERVICE_REASON	notification.deleted.ita_service_reason.title	Ticket deleted
5	Cancellation for service reason		ITA_SERVICE_REASON	notification.deleted.ita_service_reason.content	A ticket for $$event.name$$ has been deleted
6	Cancellation for theft/ loss	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_THEFT_LOSS	ITA_THEFT_LOSS	notification.deleted.ita_theft_loss.title	Ticket deleted
6	Cancellation for theft/ loss		ITA_THEFT_LOSS	notification.deleted.ita_theft_loss.content	A ticket for $$event.name$$ has been deleted
7	Cancellation for upselling	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_UPSELLING	ITA_UPSELLING	notification.deleted.ita_upselling.title	Ticket deleted
7	Cancellation for upselling		ITA_UPSELLING	notification.deleted.ita_upselling.content	A ticket for $$event.name$$ has been deleted
8	Cancellation on customer request	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_CUSTOMER_REQUEST	ITA_CUSTOMER_REQUEST	notification.deleted.ita_customer_request.title	Ticket deleted
8	Cancellation on customer request		ITA_CUSTOMER_REQUEST	notification.deleted.ita_customer_request.content	A ticket for $$event.name$$ has been deleted
9	Cancelled - Refunded	com.secutix.service.ticketproduction. CancellationCauseEnum/REFUNDED	REFUNDED	notification.deleted.refunded.title	Ticket deleted
9	Cancelled - Refunded		REFUNDED	notification.deleted.refunded.content	A ticket for $$event.name$$ has been deleted
10	Cancelled by EBO	com.secutix.service.ticketproduction. CancellationCauseEnum/EBO_CANCELLED	EBO_CANCELLED	notification.deleted.ebo_cancelled.title	Ticket deleted
10	Cancelled by EBO		EBO_CANCELLED	notification.deleted.ebo_cancelled.content	A ticket for $$event.name$$ has been deleted
11	Change card number	com.secutix.service.ticketproduction. CancellationCauseEnum/CHANGE_RFID	CHANGE_RFID	notification.deleted.change_rfid.title	Ticket deleted
11	Change card number		CHANGE_RFID	notification.deleted.change_rfid.content	A ticket for $$event.name$$ has been deleted
12	Event cancellation	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_EVENT_CANCELLATION	ITA_EVENT_CANCELLATION	notification.deleted.ita_event_cancellation.title	Ticket deleted
12	Event cancellation		ITA_EVENT_CANCELLATION	notification.deleted.ita_event_cancellation.content	A ticket for $$event.name$$ has been deleted
13	Forbidden	com.secutix.service.ticketproduction. CancellationCauseEnum/FORBIDDEN	FORBIDDEN	notification.deleted.forbidden.title	Ticket deleted
13	Forbidden		FORBIDDEN	notification.deleted.forbidden.content	A ticket for $$event.name$$ has been deleted
14	Invalid print	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_INVALID_PRINT	ITA_INVALID_PRINT	notification.deleted.ita_invalid_print.title	Ticket deleted
14	Invalid print		ITA_INVALID_PRINT	notification.deleted.ita_invalid_print.content	A ticket for $$event.name$$ has been deleted
15	Loss - Courier failure situation unclear	com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS_COURIER_FAILURE	LOSS_COURIER_FAILURE	notification.deleted.loss_courier_failure.title	Ticket deleted
15	Loss - Courier failure situation unclear		LOSS_COURIER_FAILURE	notification.deleted.loss_courier_failure.content	A ticket for $$event.name$$ has been deleted
16	Loss - Return back to organization distribution	com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS_RETURN_DISTRIBUTION	LOSS_RETURN_DISTRIBUTION	notification.deleted.loss_return_distribution.title	Ticket deleted
16	Loss - Return back to organization distribution		LOSS_RETURN_DISTRIBUTION	notification.deleted.loss_return_distribution.content	A ticket for $$event.name$$ has been deleted
17	Mobile take back	com.secutix.service.ticketproduction. CancellationCauseEnum/MOBILE_TAKE_BACK	MOBILE_TAKE_BACK	notification.deleted.mobile_take_back.title	Ticket deleted
17	Mobile take back		MOBILE_TAKE_BACK	notification.deleted.mobile_take_back.content	A ticket for $$event.name$$ has been deleted
18	Courier Failure (excl. stolen)	com.secutix.service.ticketproduction. CancellationCauseEnum/OTHER	OTHER	notification.deleted.other.title	Ticket deleted
18	Courier Failure (excl. stolen)		OTHER	notification.deleted.other.content	A ticket for $$event.name$$ has been deleted
19	Printing issue - Low printing quality or paper jam	com.secutix.service.ticketproduction. CancellationCauseEnum/PRINT_KO	PRINT_KO	notification.deleted.print_ko.title	Ticket deleted
19	Printing issue - Low printing quality or paper jam		PRINT_KO	notification.deleted.print_ko.content	A ticket for $$event.name$$ has been deleted
20	Reprint	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT	REPRINT	notification.deleted.reprint.title	Ticket deleted
20	Reprint		REPRINT	notification.deleted.reprint.content	A ticket for $$event.name$$ has been deleted
21	Reprint - App not working, change to paper ticket	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_APP_PAPER	REPRINT_APP_PAPER	notification.deleted.reprint_app_paper.title	Ticket deleted
21	Reprint - App not working, change to paper ticket		REPRINT_APP_PAPER	notification.deleted.reprint_app_paper.content	A ticket for $$event.name$$ has been deleted
22	Reprint - Customer requests change to mobile ticket	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_CONTACT_MOBILE	REPRINT_CONTACT_MOBILE	notification.deleted.reprint_contact_mobile.title	Ticket deleted
22	Reprint - Customer requests change to mobile ticket		REPRINT_CONTACT_MOBILE	notification.deleted.reprint_contact_mobile.content	A ticket for $$event.name$$ has been deleted
23	Reprint - Customer requests change to paper ticket	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_CONTACT_PAPER	REPRINT_CONTACT_PAPER	notification.deleted.reprint_contact_paper.title	Ticket deleted
23	Reprint - Customer requests change to paper ticket		REPRINT_CONTACT_PAPER	notification.deleted.reprint_contact_paper.content	A ticket for $$event.name$$ has been deleted
24	Reprint - Destroyed or unreadable barcode	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_DAMAGED	REPRINT_DAMAGED	notification.deleted.reprint_damaged.title	Ticket deleted
24	Reprint - Destroyed or unreadable barcode		REPRINT_DAMAGED	notification.deleted.reprint_damaged.content	A ticket for $$event.name$$ has been deleted
25	Reprint - Organization requests change to mobile ticket	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_ORG_MOBILE	REPRINT_ORG_MOBILE	notification.deleted.reprint_org_mobile.title	Ticket deleted
25	Reprint - Organization requests change to mobile ticket		REPRINT_ORG_MOBILE	notification.deleted.reprint_org_mobile.content	A ticket for $$event.name$$ has been deleted
26	Reprint - Organization requests change to paper ticket	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_ORG_PAPER	REPRINT_ORG_PAPER	notification.deleted.reprint_org_paper.title	Ticket deleted
26	Reprint - Organization requests change to paper ticket		REPRINT_ORG_PAPER	notification.deleted.reprint_org_paper.content	A ticket for $$event.name$$ has been deleted
27	Reprint - PNA requests to on-site collection	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_PNA_ON_SITE	REPRINT_PNA_ON_SITE	notification.deleted.reprint_pna_on_site.title	Ticket deleted
27	Reprint - PNA requests to on-site collection		REPRINT_PNA_ON_SITE	notification.deleted.reprint_pna_on_site.

6Email sent at ticket deletion

Triggered when an Organizer deletes a ticket that
belongs to a Spectator.
Triggered as the same time as the Deletion.

email.delete.subject$$app.name$$ - Your ticket(s) was deletedTIXnGO - Your ticket(s) was deletedemail.delete.bodyHello,
Your ticket was deleted.
The TIXnGO Team
[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXnGO Team

[ticket id : 20210630]

7Email sent at ticket transfer delivered (to Sender)

Triggered when the reciever opens the app and finalize
the transfer.
Triggered as the same time as the Transfer finalizes.

email.sent.subject

$$app.name$$ - Your ticket(s) was delivered

TIXnGO - Your ticket(s) was delivered to original ticket owneremail.sent.bodyDear Sir or Madam!
Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$Dear Sir or Madam!
Please be informed that the ticket below were successfully delivered:
The person who received ticket (User A, user-a@yopmail.com)
Match Event A and date of the match (2023-05-31 07:25:00)
Ticket and seating details:
- Ticket Id: 20210630
- Block: 18Notification sent at ticket injectionnotification.inject.titleNew Ticketnotification.inject.contentYou received a ticket for "$$event.name$$"9Notification sent at ticket transfer (to Sender)
notification.sent.titleTicket Sentnotification.sent.content

Your ticket was successfully transferred to $$spectator.name$$

10Notification sent at ticket transfer (to Reciever)notification.received.titleNew Ticket Receivednotification.received.content

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

11Notification sent at ticket deletionnotification.deleted.titleTicket deletednotification.deleted.

content

A ticket for $$event.name$$ has been deleted

12Notification sent at ticket activation


28	Reprint - Reseating after distribution	com.secutix.service.ticketproduction. CancellationCauseEnum/REPRINT_RESEAT	REPRINT_RESEAT	notification.deleted.reprint_reseat

notification.activated

.title

Ticket

activated

deleted

notification.deleted.

activated

reprint_reseat.content

A ticket for $$event.name$$ has been

activated13Notification sent at transfer accepted (to Sender)

deleted
29	Resale cancelled	com.secutix.service.ticketproduction. CancellationCauseEnum/RESALE_CANCELLED	RESALE_CANCELLED	notification.deleted.resale-cancelled

notification.acknowledge.accepted

.title

Ticket

Transfer Accepted

deleted

notification.

acknowledge

deleted.

accepted

resale-cancelled.content

The

A ticket

's transfer

for $$event.name$$

was accepted by $$spectator.name$$

has been deleted
30	Resale pending	com.secutix.service.ticketproduction. CancellationCauseEnum/RESALE_PENDING	RESALE_PENDING	notification.deleted.resale-pending.title	Ticket available for resale
				notification.deleted.resale-pending

14Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejectednotification.acknowledge.rejected

.content

The ticket

's transfer

for $$event.name$$

was rejected by $$spectator.name$$

is now available for resale
31	Reseating	com.secutix.service.ticketproduction. CancellationCauseEnum/RESEAT	RESEAT	notification.deleted.reseat

15Notification sent at ticket update (ex: update event info)notification.update.ticket

.title	Ticket deleted
notification.

update

deleted.

ticket

reseat.content

Your

A ticket for $$event.name$$

was updated16Notification sent at ticket transfer cancelation (to Reciever)

has been deleted
32	Resold - Resale after distribution to mobile phone	com.secutix.service.ticketproduction. CancellationCauseEnum/RESOLD	RESOLD	notification.deleted.resold

notification.cancel

.title

Ticket

Transfer Cancelled

deleted

notification.deleted.

cancel

resold.content

The transfer for a

A ticket for $$event.name$$

was cancelled17

Notification sent at mobile app logout:

Triggered when a session is clear on the Admin tool.

notification.logout.titleTIXnGOnotification.logout.contentYou have been successfully logged out.

18

Notification to initiate logout of session:

Triggered when a device initiated a connection with your account.

has been deleted
33	Stolen - Ticket stolen	com.secutix.service.ticketproduction. CancellationCauseEnum/THEFT	THEFT	notification.deleted.theft.title	Ticket deleted
				notification.deleted.theft.content	A ticket for $$event.name$$ has been deleted
34	Printing Quality Low/Ticket Damaged	com.secutix.service.ticketproduction. CancellationCauseEnum/LOSS	LOSS	notification.deleted.loss.title	Ticket deleted
				notification.deleted.loss.content	A ticket for $$event.name$$ has been deleted
35	Transaction not completed	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_TRANS_NOT_COMPLETED	ITA_TRANS_NOT_COMPLETED	notification.deleted.ita_trans_not_completed.title	Ticket deleted
				notification.deleted.ita_trans_not_completed

notification.logout.force.title

TIXnGO

notification.logout.force.content

You have logged in with another device.19

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.titleTicket is cancelednotification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled20

Push Notifications at delete resale pending

Triggered when ticket is deleted with delete reason RESALE_PENDING

notification.deleted.resale-pending.titleTicket being resoldnotification.deleted.resale-pending

.content

A ticket for $$event.name$$ has been

being resold21

Push Notifications at delete resale cancelled

Triggered when ticket is

deleted

with delete reason RESALE_CANCELLED


36	Wrong data	com.secutix.service.ticketproduction. CancellationCauseEnum/ITA_WRONG_DATA	ITA_WRONG_DATA

notification.deleted.resale-cancelled.titleReselling ticket cancelnotification.deleted.resale-cancelled.contentA reselling ticket for $$event.name$$ has been cancelled22

Push Notifications at delete resold

Triggered when ticket is deleted with delete reason RESOLD

notification.deleted.

resold

ita_wrong_data.title

Ticket

resold

deleted

notification.deleted.

resold

ita_wrong_data.content

A ticket for $$event.name$$ has been

resold

deleted

Possible keys in email template and push notification

Here is the list of possible keys to use for the email templates:

...

email.invitation.approval.body + email.invitation.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id.
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.approval.body + email.information.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.cancel.body + email.information.cancel.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

...

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Notification & Email templates

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Ticket delete notification

Possible keys in email template and push notification

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Ticket delete notification

Possible keys in email template and push notification