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- I read the text of the line. The developper developer tries his best to provide relevant information. Please read it !
- External → problem during the communication to the external system. Problem in the external system. Action: re-run the action. It does not pass ? Contact the external system provider.
- Configuration → Action: check configuration.
- Mapping → Action: check the mappings.
- Technical → Action: contact support, this an unexpected technical error .
- Cascade → this error comes from another error above. Check above.
I want to communicate with some expert to understand what's wrong with a given execution.
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- if SecuTix is the callee, try to understand what call was made provoking the errror. Hint: it should be written in the logs.
Is this interface an API integration ? (support to be pushed to api-support ?)
- If all the executions are "_daily"
- AND if the interface type is "external sales" or "Public webservices SecuTix" or "Exports"
Then it is probably an API based integration and some elements of analysis can be delegated to API support.