For an upcoming performance, there are some performances, some sales seats being locked that make the end users unable to purchase these seats, until supporting team unlock them in are locked and not available for purchase until the support team unlocks the sales configuration seat map.
The seats are locked because of different reasons - in order to make it easy to manage them, new improvements have been adapted with following purposes:
Many reasons support this lock, but WV3 will simplify the process:
- To enable your support team to Supporting team can unlock seats directly from the Institution context.
- Have To allow you to have more information on the reasons of the lock seats (Seat details, Order contact) in order to prevent the case happens again afterwardand prevent it from happening in the future
Unlock seats from the Institution context
The idea of unlocking seats does not changeprocess to unlock seats is the same: abandon the orders that contains contain locked seats in order to make them available again for sales (access in Institution - Tools - Support - List orders).
Abandon orders at Institution context is already supported. To search only orders concerning locked seats, a new filter is created:
*Abandon orders is only visible in support mode by enabling special cookie
...
Additional information on locked seats
"Unlock seats" now contains more information (access in Sales Configuration):
- Seat details: block - row - seats seat numbers (if total of seats is more than 10, display as a tool-tip)
- Order contact
