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First there is are two cases

1. You forgot your password or you tried too many times (in Ogone the account is still active) You will receive a new password if you follow the process explain below.
2. You didn’t login in the last 31 days. (in Ogone the account is deactivated) In this case, the “I forgot my password” will not work and SecuTix needs to do a manipulation on Ogone’s backend.

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Here is the process:

• Go on Ogone url (https://secure.ogone.com/Ncol/Prod/Backoffice/Login)
• Click on Lost your password

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• Enter your USERID (user name that you use like "adurgnatTotom") and your PSP in general is always STX follow by the institution code.
• Submit

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If you didn't get any email or is not working create a support ticket assistance.

If you don't have a user account you can't create it by yourself, create a support ticket assistance.

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