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In this screen, you can activate/suspend a sales channel with immediate effect. The main purpose of this screen is to access the Point of Sale configuration which can be reached by selecting the sales channel and clicking on "Points of Sale".


Characteristics => displayed for information. Configuration done at the Institution level

Points of sale => Sales channels can have multiple points of sale. This is obvious for box office sales channels where a multiplicity of workstations can be part of the same sales channel, but this is also possible for Internet sales channel because each point of sale is associated to a URL. Creating a point of sale is a mandatory setup to allow sales.

Per
Info
titleCertificazione italiana | Comportamento specificoItalian Certification | Specific behaviour

Italian clients using a Certified S-360 license must adopt point of sales codes according to the following SIAE rules, that impose the first 4 characters according to sales channel type and Institution code.
The remaining 4 characters are free though still mandatory.

  • Sales channels type: Box office

I clienti italiani che utilizzano una licenza certificata S-360 dovranno indicare il codice del punto vendita secondo le seguenti regole SIAE che prevedono 4 caratteri obbligati + 4 a piacere:

  • Per canali tipo biglietteria/MOTO/mail

    12345678
    PV
    lettera codice istit.
2° lettera codice istit.
Institution code character2° Institution code character.




  • Ticketshop ticketshop


    12345678
    CW
    lettera codice istit.2° lettera codice istit.
    Institution code character2° Institution code character.




  • NB: Due to Italian law the point of sales code must be kept on the ticket template.


    Overheads grids Overheads grids => displayed for information. Configuration done at the Institution level

    ...

    Sections => The section is a part of the landing page. Once created and saved, the section will be visible on the point of sale landing page (URL/content).


    Organisation | Initialisation | Sales Channels | Point of Sale |

    ...

    Characteristics 
    Anchor
    POS
    POS

    Tab General

    Handle structure relays => if checked, relays will be able to login if the structure they belong to is part of an authorised community type

    ...

    Authorised country of residence => access can be granted only for contacts with the main address in the authorised countries

    URL => put the root URL of the ticketshop (example: https://tickets.com)URL of the ticketshop, it can be a standard SECUTIX domain (example: https://inst-org.shop.secutix.com/) or a custom one (example: https://tickets.com/)

    Info
    titleCustom domain

    By default, ticketshops will have a standard syntax *shop.secutix.com with the institution code up front, and the organization code separated with a dash (if it's a multi-organization institution).

    CUSTOM DOMAIN


    When setting a point of sales with a custom domain it is necessary to:

    Anchor
    CustomURL
    CustomURL

    1)  Change the DNS of your own domain and create a CNAME record like:

         tickets.customdomain.com. IN CNAME inst.shop.secutix.com.

         where the first URL is your subdomain you want to use, and the second the Secutix standard.
         NB: Be aware to not forget any dot (.) while executing this!

    2) Check if the edit has been done successfully (you may use some free tool like https://mxtoolbox.com/SuperTool.aspx) and wait 1 hour before proceeding

    3) Create the point of sale and input the custom domain in the URL field

    4) Select the point of sales and click on "SSL management": choose between the two options and click on OK

         Image Added


         With the first option the certificate will be ready in 1 hour.
         Selecting the second option you can use your own certificate. See here

           

    STANDARD DOMAIN

    Just apply the standard syntax following points 3 and 4. In this case the certificate will be managed by Secutix and be ready immediately.


    External languages => languages authorised in the ticketshop. If English is associated, then English will be a language of the ticketshop (content in English) and the customers will have the possibility to select English as a their preferred language for communication.


    Tab Internet Parameters

    Connection type

    • Before checkout: the customer's identification is done at the time of the checkout
    • Before catalog: customers need to login in order to see products on sale it alowed to see the advantages linked to the contact

    Guest login available: If  If checked, the customer will be able to buy without creating an account (only by providing their email address)

    Require confirmation email: If  If checked, a customer using a guest login (if it is activated) will need to provide two times his email address (to avoid errors in typing).

    Maximum Payment : leave empty if you don't want to set a maximum amount of online purchase. If you set a cap, the customer will not be able to buy online beyond that limit. On the other hand, his order will be kept as a reservation for which you can take payment at the counter (for example) with another payment method.

    Mode of use :

    • Standard: normal  normal operation
    • Flash: for  for flash sales (use exceptionally). This special mode allows to deal with very large sales volumes by delaying all treatments that are not strictly essential at the time of the conclusion of the sale. Before starting sales involving very large volumes, please contact SecuTix to determine if it is necessary to activate a sales line in flash mode.

    Epc Shop ID : This is the SecuTix module ID to link to your PSP for online sale. This identifier is provided by SecuTix.

    Merchant ID: related to split sales with Ingenico. More information here.

    SHA Key: related to split sales with Ingenico. More information here.

    Internet addresses ----

    Institution website : URL that will be the link to the logo on the top left of your ticketshop (for non-customised header) and various links on the ticketshop ("Continue shopping")

    if you

     If

    Tip: Use a dynamic field with the language for example example https://monsite/cgv-{LANGUAGE}.pdf Becomes  Becomes https://monsite/cgv-fr.pdf on  on the french page.

    Security commitment : URL link visible on the payment page only (right) that details guarantees for securing online payments

    contact email

     Direct

    -------------------------

    Image ModifiedImage ModifiedNo: the waiting list will be activated

    The waiting list allow your client to be in a waiting list when a product is not available anymore


    Image ModifiedImage Modifiedno: only members will see their tariff

    This function is available for event and visit pass


    Authorise reselling tickets from a subscription 

    Image ModifiedImage ModifiedNo: subscribers cannot resell tickets for their subscription on the resale plateform SecuTix


    Affiliate sales
     Yes: to give to give your point of sale online the graphic identity of a partner
     No: when standard layout shall be applied
    .
    Highlight the season of the products on sale

    Image ModifiedImage ModifiedNo : products on sale from different seasons are displayed together


    Allow login with contact number

    Image ModifiedImage ModifiedNo: only the email can be used for login


    Display RFID delivery mode only to season ticket holders

    Image ModifiedImage ModifiedNo: all customers will have access to RFID delivery


    Mass printing

    Image ModifiedImage Modified The Image Modified

    Double opt in -in  (more information here)

    Yes: email confirmation needed
    No: no email confirmation required when accepting communicationscommunications


    Google Analytics / Google Tag Manager
    -----

    Google Tag Manager Container ID: 

    Enable enhanced e-commerce tracking (applies only when GTM is used) => if checked, additional functionalities will be visible. (More information here).

    -------------------------


    Enter ticket holder data
    : ticket holder data is asked at the moment of ticket printing, with mandatory/optional values as configured in Screen Configuration (Institution | Initialisation | Organisation | Screen Configuration - ticket holder form)

    Enter ticket holder data even for exported or printed tickets: ticket holder data can be modified even when tickets are in these states

    Modify ticket holder for ticket: makes  makes beneficiary modification possible before the beginning of the performance. Ticket holder change is thus possible but re-printing will not generate a new ticket with a new barcode, it would simply print the same ticket with updated ticket holder data (if configured to appear on the ticket template)

    Input ticket holder mandatory: if  if checked, entering beneficiaries is mandatory at the moment of ticket printing

    Input ticket holder during sales: if checked, beneficiaries are asked before payment


    Answer questionnaire during sales: if a questionnaire is configured (Organisation - Catalog - Questionnaire), you can force it to be displayed before payment by checking this box

    Force first ticket holder to purchaser: if checked, the purchase contact will be forced to be one of the ticket holder for each order done by this contact

    Guest propagation in packages: feature to apply ticket holder data in bulk across multiple matches included in a package

    Allow purchase on behalf of my friends/family: release note here and additional information here



    Only immediate delivery methods will be offered to the customer where possible (priority at print-home, e-ticket and RFID)
    gives the user the ability to filter sessions and visit slots based on their availability (example: if the user only wants to see visit slots with at least 10 tickets available)

    Enable remark field
    : allow remark field to be displayed for the customer when he completes his online purchase

    Accomodation: select Stay22 if you are integrated with this partner (https://www.stay22.com/)


    Tab Currencies

    When multiple currencies are configured at the Institution level, you can select the currency that applies to this point of sale. Only one currency can be associated to one point of sale.


    Tab Payment modes

    Supported payment methods => at least one payment method shall be associated to any point of sale (even sales channel with no sales authorised)

    Allow additional target group specific payment methods => if checked, the payment methods authorised in Organisation | Initialisation | Target Group Configuration will be applied to this point of sale

    Security policy => if yes, the 3 CVV digits will be asked during the checkout for payment by credit card

    Alias management => if yes, the customer will be able to Save his credit card details in his account (only compatible if PSP is Ogone/Ingenico). Also possible to use this functionality in the back office (more information here).


    Tab Gravity

    If you have a third party using SecuTix gravity widgets, you must generate a secret key in this screen and apply domain restrictions to authorise specific domain names to integrate your widgets.

    More information here.


    Organisation | Initialisation | Sales Channels | Point of Sale | Internet Theme

    Tab General Structure

    Graphical Theme: CLASSIC is the old ticketshop theme (deprecated), you should use the new one called EQUILIBRIUM.

    More information on all fields here.

    Tab Content

    With EQUILIBRIUM, the compatible display of blocks is DISPLAY TITLES AS BLOCKS. The other option should not be used with Equilibrium,

    More information on all fields here.

    Tab Mobile

    This tab enables to customise your mobile APP if it was developed by SecuTix (different than TIXnGO).

    Tab Custom

    You have the possibity to inject customer header and footer for each language. SecuTix service team can do this customisation upon request. If you wish to add autonomously your piece of code, follow instructions here.

    Tab Advanced

    In this tab you can modify the content of the ticketshop labels autonomously. Core documentation is here. If you want to empty a label, you cannot do from this screen (because a key with an empty value will give the default value), you have to ask SecuTix.


    Organisation | Initialisation | Sales Channels | Point of Sale | Main Navigation

    If you use SecuTix standard header, you can add menu inside with a link that can be an external website as below.



    Organisation | Initialisation | Sales Channels | Point of Sale | Social network

    You can activate login with facebook, twitter, google via this screen.Main Documentation is here.

    Main documentation: Social login

    Twitter integration here.(FR)

    Google integration here. (FR)

    The SecuTix single sign on SSO is also configurated throught this menu more information here.

    Organisation | Initialisation | Sales Channels | Point of Sale | Mobile Applications

    This tab enables to customise your mobile APP if it was developed by SecuTix (different than TIXnGO).


    Organisation | Initialisation | Sales Channels | Point of Sale | iBeacons configuration

    Is an old SecuTix function and will be soon hidden so do not try to use this feature.


    Organisation | Initialisation | Sales Channels | Point of Sale | Contact characteristics

    Contact criteria (definition here). We recommend to select criteria that will be active for this point of sale. Criteria are created for you by SecuTix and can be, if configured, updated by the customers. This function is useful for online sales.

    Automatic VAT reverse charge => if you operate in multiple countries or if you are tourism operator, you may want to apply reverse VAT for sales for specific countries. You can select here the list of contries that are applicable for this VAT reverse charge mechanism. More information here.

    Marketing Authorisation => select authorisation that will appear when customers create a new account or when they want to update their profile.

    Contact indicators (definition here)=> select indicators to be displayed to customers. For example, you may want to display to customer their quality of "Members" or "Season ticket holders" (as below)











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