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| Warning | ||
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Since release Whymper V1, SAM (SecuTix Audience Management) filters out automatically all contacts that refuse explicitly marketing communications (except if the campaign contains only "operational" (and non-marketing) information directly related to contractual obligations towards the customers, for instance informing them about major changes affecting an event for which they ave have purchased tickets). In this case, you must select the campaign type called "Information directly related to a contact's purchase or reservation".
In order to be fully compliant with GDPR regulations, release Whymper V3 of SAM will filter out automatically all contacts that did not give their explicit consent. As a result, as of mid-November 2018, contacts who have not provided any consent information (neither positive, nor negative) will not receive your marketing campaigns anymore. |
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- When a contact is anonymized, through a batch or manually by an operator, country, town and post code are kept. Allowing the reports on the geographical origin to remain accurate. The other address information are deleted so that the identity of the anonymized contact cannot be recovered. When a prospect is removed, all address information are deleted.
- All beneficiary information (except the country) and all answers to questions of type Address or Email linked to tickets which end validity is older than the duration specified in the batch are removed.
- Answers to questions linked to tickets which end validity is older than the duration specified in the batch are removed.
- The IP address of all orders containing only tickets which end validity is older than the duration mentioned above is removed.
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The purpose of legal mention is to urge the internet user, who created the contact, to inform the community member newly created about his rights regarding his personal data. The content of this legal mention is provided underneath:
When you share third party information (identity, contact details etc.) you undertake to have notified these third parties and, if necessary, obtained their consent for the processing of personal data when using our services and specifically with regard to achieving the purposes of management and monitoring of reservations and the ordering of tickets, creating and promoting communities, or managing our contact relations in general even carrying out communications and marketing activities for them. You also guarantee to us that you have brought to the attention of these third parties, the methods and characteristics relating to the processing of their data, the recipients of their data and the length of time their data will be kept etc. as well as details relating to their rights under the laws relating to the protection of personal data to which they are entitled and, in general, all the mandatory information which features in our "data protection policy", which you may read. |
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Data privacy policy summary explicitly shown to the internet user
The ticketshop already provides a link now two links to the data privacy policy that can be set up in the parameters of the point of sales. A new option
- Confidentiality guarantee: This parameter already exists in the
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- previous releases of SecuTix. It contains a URL to your complete data privacy policy. This URL is displayed as a link on the Ticket Shop. The internet user has to click on this link to display the complete data privacy policy.
- Data privacy policy summary explicitly shown to the contact: This is a new parameter provided in Whymper V2. It contains a URL to a summary of your data privacy policy. This summary is directly displayed on the contact creation page of the Ticket Shop. The internet user
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- won't have to click on a link to view
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- it.
Both SecuTix recommands to create both pages (complete data privacy policy links mentioned above are now also provided by the newsletter widgetand summary) and to enter the respective URLs in above parameters.
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In order for the Ticket Shops to be fully compliant with the GDPR rules, above parameters (confidentiality guarantee and data privacy policy summary) will become mandatory in a future SecuTix release. |
Information for operators
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