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In the case of mail orders or telephone orders, the back-office operator has to enter the credit card information that the end customer provided him by mail or during the phone call. In order to ease the payment process (performed by the operator), the amount to pay is now recalled on the pop-up allowing you to enter the credit card information. |
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As previously, the following screen (left part of the image below) will be displayed if the operator selects a MOTO payment method (that means a credit card payment method that doesn't need the physical credit card since the end customer isn't physically at a sales counter):
More precisely, the warning above will be displayed in following cases:
- The invoicing method of an organisation is changed from never to any other mode
- The invoicing method of a sales channel is changed from never to any other mode
- A sales channel with an invoicing method other than never is updated (no matter which data has been updated)
- A sales channel with an invoicing method other than never is re-validated (i.e. made visible again in the list of sales channels)
Since this is only a warning, the organisation or sales channel will still be updated according to operator's action.
Display an error when trying to activate a sales channel without defined invoice document
When the operator tries to activate a suspended sales channel with an invoicing method other than never (and no invoice document is defined), the following error message is displayed (the sales channel remains suspended):
Display an error when trying to delete or invalidate the single remaining order invoice document
When the operator tries to delete or invalidate the single remaining order invoice document, the following error message is displayed (and the document remains active):
Invoice document at organisation or sales channel level
You can define the scope of the created documents:
Indeed, a document may be valid for all organisations within your institution, for a subset of organisations, or for a subset of sales channels. The checks mentioned above always take into account the organisation. For example, when you change the invoicing method of a given sales channel, SecuTix will check that an invoice document is valid for the organisation responsible of that sales channel.
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. What is new is the display of the amount to pay at the top of the input bank card pop-up as illustrated on the right part of the image.
The amount has been added to a large list of payment forms (see detail below), for example, if an alias is used:
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Getting started
The feature is directly available. You only need to request a service if you want the checks to be performed at sales channel level. In that case, please send a request to our service team that will set the institution parameter Restrict Doc Lookup Scope To Salchan to true.