Understanding Ticket Statuses
In TIXNGO, we support 18 different statuses to ensure that at any time (before, during, and after an event), an organizer is able to know where a ticket is and who is its owner.
Possible status : INJECTED, DOWNLOADED, ASSIGNED, CONTROLLED, PENDING_TRANSFER, FAILURE_TRANSFER, TRANSFERRED, BT_ACTIVATED, MANUAL_ACTIVATED, OFFLINE_ACTIVATED, ONLINE_ACTIVATED, DELETION_PENDING, DELETED, ACTIVATED, DEACTIVATED, DEFAULT, INVALID, PENDING, FAILURE
We can regroup these 18 statuses into 5 families :
- Initial deivery: the ticket is inserted into TIXNGO and/or into the spectator's wallet.
- Transfer: the ticket is moving from one wallet to another.
- Activation: the ticket is activated by one of the supported methods allowing the display of the QR code in the app.
- Control: the ticket has been used to enter event's premises.
- Deletion: the ticket has been deleted and cannot be used by a spectator.
| S360 Ticket Status | TIXNGO Ticket Status |
|---|
| Not printed | NA. The ticket does not exist in TIXNGO |
| Printed | - (after injection) INJECTED
- (after download) DOWNLOADED
- (after assignment) ASSIGNED
- (after transfer initiated) PENDING_TRANFER
- (after transfer cancelled by sender) FAILURE_TRANSFER
- (after transfer rejected by receiver) FAILURE_TRANSFER
- (after transfer accepted) TRANSFERRED
- (after ticket activation) XXX_ACTIVATED (OFFLINE_ACTIVATED, ONLINE_ACTIVATED, MANUAL_ACTIVATED, BT_ACTIVATED)
|
Controlled
External Access Control or S-360 Ticket Check | - (after control before feedback from TIXNGO) XYZ_ACTIVATED where XYZ is the activation method used
- (after control and feedback from TIXNGO) CONTROLLED
|
Invalidated
Ticket Invalidation,
Reprint from the back-office,
Post ticket on resale Cancelled
Cancel ticket (manually or by batch) |
If the ticket was never sent to TIXNGO → NA .
But if the ticket was already existing in TIXNGO ... - DELETION_PENDING (after sending the "invalidated status to TIXNGO and receiving feedback from TIXNGO)
- DELETED (after successful blockchain deletion and feedback from TIXNGO)
|
...
| UI Tabs |
|---|
| UI Tab |
|---|
| Mobile Tickets| S-360 | TIXNGO |
|---|
| TICKET_ID | ticketId | | BLOCKCHAIN_TICKET_STATUS | ticketStatusLog | | TICKET_LAST_UPDATE | lastUpdateTimestamp | | ACTIVATION_DATE | activation.date | | ACTIVATION_TYPE | activation.method | | ACTIVATION_PHONE_MODEL | activation.device | | ACTIVATION_DURATION | activation.duration | | ACTIVATION_BEACON | activation.beaconName | | OWNER_EMAIL | spectatorDetails.email | | OWNER_TITLE | spectatorDetails.title | | OWNER_FIRSTNAME | spectatorDetails.firstName | | OWNER_LASTNAME | spectatorDetails.lastName | | OWNER_PHONE_NUMBER | spectatorDetails.phoneNumber | | OWNER_ID_NUMBER | spectatorDetails.idCardNumber | | OWNER_BIRTH_DATE | spectatorDetails.dateOfBirth | | OWNER_COUNTRY_CODE | spectatorDetails.nationality
(failover: spectatorDetails.residenceCountry) | | OWNER_LANGUAGE | spectatorDetails.language | | OWNER_INFO1 | spectatorDetails.extraInfo1 | | OWNER_INFO2 | spectatorDetails.extraInfo2 | | OWNER_INFO3 | spectatorDetails.extraInfo3 | | OWNER_INFO4 | spectatorDetails.extraInfo4 | | ASSIGNEE_EMAIL | spectatorDetails.ticketHolder.identity.email | | ASSIGNEE_FIRSTNAME | spectatorDetails.ticketHolder.identity.firstName | | ASSIGNEE_LASTNAME | spectatorDetails.ticketHolder.identity.lastName | | ASSIGNEE_PHONE_NUMBER | spectatorDetails.ticketHolder.identity.phoneNumber | | ASSIGNEE_ID_NUMBER | spectatorDetails.ticketHolder.identity.idCardNumber | | ASSIGNEE_BIRTH_DATE | spectatorDetails.ticketHolder.identity.dateOfBirth | | ASSIGNEE_LANGUAGE | Not mapped | | ASSIGNEE_NATIONALITY | spectatorDetails.ticketHolder.identity.nationality
(failover: spectatorDetails.ticketHolder.identity.residenceCountry) | | ASSIGNEE_INFO1 | spectatorDetails.ticketHolder.identity.extraInfo1 | | ASSIGNEE_INFO2 | spectatorDetails.ticketHolder.identity.extraInfo2 | | ASSIGNEE_INFO3 | spectatorDetails.ticketHolder.identity.extraInfo3 | | ASSIGNEE_INFO4 | spectatorDetails.ticketHolder.identity.extraInfo4 |
|
| UI Tab |
|---|
| title | Mobile Tickets History (aka Lifecycle) |
|---|
| Mobile Tickets History (aka Lifecycle)| S-360 | TIXNGO |
|---|
| TICKET_ID | ticketId | | TRANSACTION_DATE | lifecycle[i].createdDate | | BLOCKCHAIN_TICKET_STATUS | lifecycle[i].status | | INFO | lifecycle[i].info | | ADDITIONAL INFO | lifecycle[i].additionalinfo | | SENDER_EMAIL | Mapping according to status | | SENDER_PHONE_NUMBER | Mapping according to status. | | RECIPIENT_EMAIL | Mapping according to status. | | RECIPIENT_PHONE_NUMBER | Mapping according to status. | | RECIPIENT_TITLE | Mapping according to status. | | RECIPIENT_FIRSTNAME | Mapping according to status. | | RECIPIENT_LASTNAME | Mapping according to status. | | RECIPIENT_ID_NUMBER | Mapping according to status. | | RECIPIENT_BIRTH_DATE | Mapping according to status.. | | RECIPIENT_COUNTRY_CODE | Mapping according to status. | | RECIPIENT_LANGUAGE | Mapping according to status. | | RECIPIENT_INFO1 | Mapping according to status. | | RECIPIENT_INFO2 | Mapping according to status. | | RECIPIENT_INFO3 | Mapping according to status. | | RECIPIENT_INFO4 | Mapping according to status. |
|
| UI Tab |
|---|
| title | Lifecycle data by StatusSpecific Mapping (by status) |
|---|
| Lifecycle data by Status| STATUS | SENDER_EMAIL | SENDER_PHONE_NUMBER | RECIPIENT_EMAIL | RECIPIENT_PHONE_NUMBER | RECIPIENT_TITLE | RECIPIENT_FIRSTNAME | RECIPIENT_LASTNAME | RECIPIENT_ID_NUMBER | RECIPIENT_BIRTH_DATE | RECIPIENT_COUNTRY_CODE | RECIPIENT_LANGUAGE | RECIPIENT_INFO1 | RECIPIENT_INFO2 | RECIPIENT_INFO3 | RECIPIENT_INFO4 |
|---|
| INJECTED | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| DOWNLOADED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| ONLINE_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| OFFLINE_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| BLUETOOTH_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| MANUAL_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| DEACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| ASSIGNED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.ticketHolder.identity.firstName | lifecycle[i].owner.ticketHolder.identity.lastName | lifecycle[i].owner.ticketHolder.identity.idCardNumber | lifecycle[i].owner.ticketHolder.identity.dateOfBirth | lifecycle[i].owner.ticketHolder.identity.nationality | null | null | null | null | null |
|---|
| PENDING | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| PENDING_TRANSFER | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| FAILURE | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| FAILURE_TRANSFER | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| TRANSFERRED | lifecycle[i].otherPartyEmail | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| CONTROLLED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
|---|
| DELETION_PENDING | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
| DELETED | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
|---|
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