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A full set of data (if available) is displayed: email, first name, last name, gender, passport, ID card, nationality, phone, app language, creation date, Opt-in, pin code(one-time login), and active sessionno. of active devices/total, last sync time. The list is ordered by spectator’s email ascendingly.

On Backoffice, go to Spectator List page:

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Search and filter

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  • When anonymizing a spectator, TIXNGO Backoffice will check and warn if this spectator still owns a ticket.
  • It allows to "Remove spectator immediately" or "Communicate to spectator".
  • In case of "Communicate to spectator", the spectator will receive an email with a link to confirm account deletion. Once the link is clicked, the spectator will be removed automatically. The link will be valid for 24 hours.

Lock/Unlock spectator

  • Once locked, a spectator is prohibited from transferring, assigning, or reselling any of his/her tickets.

    •  How to lock a spectator

In the Actions section of the grid, click the lock icon

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Please confirm or abandon the locking action by clicking the adequate button.

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Once locked, a new lock icon appears after the email address and the Lock action is replaced by the Unlock action.

  • Once unlocked, a spectator can perform transfer, assignment or resale of his/her tickets according to the current configuration (application & ticket level settings).

    • How to unlock a spectator ?

In the Actions section of the grid, click the lock icon .

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Please confirm or abandon the unlocking action by clicking the adequate button.

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Once unlocked, the icon after the email address disappeared and the Unlock action is replaced by the Lock action.Image Removed

Export data

  • Export spectator data to CSV is available on this page

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