Understanding Ticket Statuses
In TIXNGO, we support 18 different statuses to ensure that at any time (before, during, and after an event), an organizer is able to know where a ticket is and who is its owner.
Possible status : INJECTED, DOWNLOADED, ASSIGNED, CONTROLLED, PENDING_TRANSFER, FAILURE_TRANSFER, TRANSFERRED, BT_ACTIVATED, MANUAL_ACTIVATED, OFFLINE_ACTIVATED, ONLINE_ACTIVATED, DELETION_PENDING, DELETED, ACTIVATED, DEACTIVATED, DEFAULT, INVALID, PENDING, FAILURE
We can regroup these 18 statuses into 5 families :
...
.
S360 Ticket Status | TIXNGO Ticket Status |
---|
Not printed | NA. The ticket does not exist in TIXNGO |
Printed | - (after injection) INJECTED
- (after download) DOWNLOADED
- (after assignment) ASSIGNED
- (after transfer initiated) PENDING_TRANFER
- (after transfer cancelled by sender) FAILURE_TRANSFER
- (after transfer rejected by receiver) FAILURE_TRANSFER
- (after transfer accepted) TRANSFERRED
- (after ticket activation) XXX_ACTIVATED (OFFLINE_ACTIVATED, ONLINE_ACTIVATED, MANUAL_ACTIVATED, BT_ACTIVATED)
|
Controlled External Access Control or S-360 Ticket Check | - (after control before feedback from TIXNGO) XYZ_ACTIVATED where XYZ is the activation method used
- (after control and feedback from TIXNGO) CONTROLLED
|
Invalidated Ticket Invalidation, Reprint from the back-office, Post ticket on resale Cancelled Cancel ticket (manually or by batch) | If the ticket was never sent to TIXNGO → NA .
But if the ticket was already existing in TIXNGO ... - DELETION_PENDING (after sending the "invalidated status to TIXNGO and receiving feedback from TIXNGO)
- DELETED (after successful blockchain deletion and feedback from TIXNGO)
|
Understanding Ticket details synchronization
Info |
---|
Since the lifecycle introduction and the additional adjustments, the mapping is fixed and predictable, meaning that S-360 receives only what is necessary for its functioning and what is visible in the back-office screens. S360_TIXNGO_Mapping_revision_20240621.xlsx |
UI Tabs |
---|
UI Tab |
---|
| Mobile TicketsS-360 | TIXNGO |
---|
TICKET_ID | ticketId | BLOCKCHAIN_TICKET_STATUS | ticketStatusLog | TICKET_LAST_UPDATE | lastUpdateTimestamp | ACTIVATION_DATE | activation.date | ACTIVATION_TYPE | activation.method | ACTIVATION_PHONE_MODEL | activation.device | ACTIVATION_DURATION | activation.duration | ACTIVATION_BEACON | activation.beaconName | OWNER_EMAIL | spectatorDetails.email | OWNER_TITLE | spectatorDetails.title | OWNER_FIRSTNAME | spectatorDetails.firstName | OWNER_LASTNAME | spectatorDetails.lastName | OWNER_PHONE_NUMBER | spectatorDetails.phoneNumber | OWNER_ID_NUMBER | spectatorDetails.idCardNumber | OWNER_BIRTH_DATE | spectatorDetails.dateOfBirth | OWNER_COUNTRY_CODE | spectatorDetails.nationality (failover: spectatorDetails.residenceCountry) | OWNER_LANGUAGE | spectatorDetails.language | OWNER_INFO1 | spectatorDetails.extraInfo1 | OWNER_INFO2 | spectatorDetails.extraInfo2 | OWNER_INFO3 | spectatorDetails.extraInfo3 | OWNER_INFO4 | spectatorDetails.extraInfo4 | ASSIGNEE_EMAIL | spectatorDetails.ticketHolder.identity.email | ASSIGNEE_FIRSTNAME | spectatorDetails.ticketHolder.identity.firstName | ASSIGNEE_LASTNAME | spectatorDetails.ticketHolder.identity.lastName | ASSIGNEE_PHONE_NUMBER | spectatorDetails.ticketHolder.identity.phoneNumber | ASSIGNEE_ID_NUMBER | spectatorDetails.ticketHolder.identity.idCardNumber | ASSIGNEE_BIRTH_DATE | spectatorDetails.ticketHolder.identity.dateOfBirth | ASSIGNEE_LANGUAGE | Not mapped | ASSIGNEE_NATIONALITY | spectatorDetails.ticketHolder.identity.nationality (failover: spectatorDetails.ticketHolder.identity.residenceCountry) | ASSIGNEE_INFO1 | spectatorDetails.ticketHolder.identity.extraInfo1 | ASSIGNEE_INFO2 | spectatorDetails.ticketHolder.identity.extraInfo2 | ASSIGNEE_INFO3 | spectatorDetails.ticketHolder.identity.extraInfo3 | ASSIGNEE_INFO4 | spectatorDetails.ticketHolder.identity.extraInfo4 |
|
UI Tab |
---|
title | Mobile Tickets History (aka Lifecycle) |
---|
| Mobile Tickets History (aka Lifecycle)S-360 | TIXNGO |
---|
TICKET_ID | ticketId | TRANSACTION_DATE | lifecycle[i].createdDate | BLOCKCHAIN_TICKET_STATUS | lifecycle[i].status | INFO | lifecycle[i].info | ADDITIONAL INFO | lifecycle[i].additionalinfo | SENDER_EMAIL | Mapping according to status | SENDER_PHONE_NUMBER | Mapping according to status. | RECIPIENT_EMAIL | Mapping according to status. | RECIPIENT_PHONE_NUMBER | Mapping according to status. | RECIPIENT_TITLE | Mapping according to status. | RECIPIENT_FIRSTNAME | Mapping according to status. | RECIPIENT_LASTNAME | Mapping according to status. | RECIPIENT_ID_NUMBER | Mapping according to status. | RECIPIENT_BIRTH_DATE | Mapping according to status.. | RECIPIENT_COUNTRY_CODE | Mapping according to status. | RECIPIENT_LANGUAGE | Mapping according to status. | RECIPIENT_INFO1 | Mapping according to status. | RECIPIENT_INFO2 | Mapping according to status. | RECIPIENT_INFO3 | Mapping according to status. | RECIPIENT_INFO4 | Mapping according to status. |
|
UI Tab |
---|
title | Lifecycle data by StatusSpecific Mapping (by status) |
---|
| Lifecycle data by StatusSTATUS | SENDER_EMAIL | SENDER_PHONE_NUMBER | RECIPIENT_EMAIL | RECIPIENT_PHONE_NUMBER | RECIPIENT_TITLE | RECIPIENT_FIRSTNAME | RECIPIENT_LASTNAME | RECIPIENT_ID_NUMBER | RECIPIENT_BIRTH_DATE | RECIPIENT_COUNTRY_CODE | RECIPIENT_LANGUAGE | RECIPIENT_INFO1 | RECIPIENT_INFO2 | RECIPIENT_INFO3 | RECIPIENT_INFO4 |
---|
INJECTED | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
---|
DOWNLOADED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
ONLINE_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
OFFLINE_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
BLUETOOTH_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
MANUAL_ACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
DEACTIVATED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
ASSIGNED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.ticketHolder.identity.firstName | lifecycle[i].owner.ticketHolder.identity.lastName | lifecycle[i].owner.ticketHolder.identity.idCardNumber | lifecycle[i].owner.ticketHolder.identity.dateOfBirth | lifecycle[i].owner.ticketHolder.identity.nationality | null | null | null | null | null |
---|
PENDING | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
---|
PENDING_TRANSFER | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
---|
FAILURE | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
---|
FAILURE_TRANSFER | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | lifecycle[i].otherPartyEmail | null | null | null | null | null | null | null | null | null | null | null | null |
---|
TRANSFERRED | lifecycle[i].otherPartyEmail | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
CONTROLLED | null | null | lifecycle[i].owner.email | lifecycle[i].owner.phoneNumber | null | lifecycle[i].owner.firstName | lifecycle[i].owner.lastName | lifecycle[i].owner.idCardNumber | lifecycle[i].owner.dateOfBirth | lifecycle[i].owner.nationality | null | null | null | null | null |
---|
DELETION_PENDING | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
---|
DELETED | null | null | lifecycle[i].owner.email | null | null | null | null | null | null | null | null | null | null | null | null |
---|
|
|
What and how we synchronize ticket details ?
Each mode has a specific mapping.
...
Last update
...
Mapping Document
...
Change log
...
Work in progress → Final version will be uploaded when developement will be completed.
...
...
S360-TNG_Mapping_20230207.xlsx
...
Fixing nationality
Image RemovedSTX-129714 DELIVERED
...
S360-TNG_Mapping_20221007.xlsx
...