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Previously, while we can identify spectators or scalpers holding an implausible quantity of tickets, we were unable to inhibit the transfer of these tickets to secondary purchasers, aside from manually deleting these tickets. We have now introduced a new feature, allowing you to lock (and unlock) spectators preventing them to do specific actions from the mobile wallet (branded app only).
What does it means for a spectator to be locked or unlocked ?
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Once unlocked, a spectator can perform transfer, assignment or resale of his/her tickets according to the current configuration (application & ticket level settings).
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Who can lock/unlock a spectator ?
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| Spectators list | Support > Spectator | |
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| Locked | Right after the e-mail address, a lock icon will be displayed if the spectator is locked | In the spectator section, a warning message will be displayed if the spectator is locked
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| Unlocked | No lock icon after the e-mail address | No warning message |
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In the Actions section of the grid, click the lock icon 
Please confirm or abandon the locking action by clicking the adequate button.
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In the Actions section of the grid, click the lock icon 
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Please confirm or abandon the unlocking action by clicking the adequate button.
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Once unlocked, the icon after the email address disappeared and the Unlock action is replaced by the Lock action.
How does it reflect in the mobile app ?
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