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Using network printers instead of ticket printers dedicated to each workstation provides numerous benefits, in particular:
- You can use your printers more efficiently by sharing them across several workstations
- You can install your printers in a dedicated secure room, in order to prevent any risk of theft of secure thermal paper
- You can save some space at the work places
Solution
Once the printers have been set-up (see Getting started section below), the main difference with the current process is the ability to select the printer(s) to be used:
- In the current situation (printer(s) dedicated to a work station), SecuTix selects the compatible printers automatically.
- In case of network printing, the box office operator will be able to select the printer(s) to use if multiple ones are available. If the order contains different products requesting different printers (because the products are using different ticket models related to different ticket formats), the operator will have to choose one printer for each ticket format used in the current order. The selection pop-up will be displayed during order closure (after selection of a payment method). If only one printer is available, the pop-up isn't displayed.
SecuTix already provides a batch to refund payments performed by credit card. However, this batch couldn't refund on credit card if the initial order was paid by multiple payments. In such cases, the amount was put on the credit note. The purpose of this improvement is to reduce the amounts put on the credit note by refunding on credit card whenever possible, thus reducing the manual work required to manage the credit note amounts.
Solution
This feature concerns the function Dispatch refunded payment of the batch Refund of performance/match. As before, this function will process the Refund requested payments, also called Refund in progress payments. Such payments are created by the functions Cancel single entries for a product and Cancel single entries for performance/match of the batch Refund of performance/match. They may also be created manually by refunding an order in the box office.
Only payments initially performed by credit card may be refunded on (the same) credit card. As a result, this feature consists in improving the way to find previous credit card payments and refund them, and not in refunding any kinds of payments (like cash payments) by credit cards.
Concretely, the system will refund a Refund requested payment if it finds one or more credit card payments in the same file and concerning the same payer contact. The system will automatically map the single Refund requested payment to multiple credit card payments if needed. This is typically the case for payment of installments by credit card, the refund request concerning the whole order.
The requested refund amount (amount of Refund requested payment) doesn't have to match the credit card payments. If the requested refund amount is greater, all the credit card payments will be refunded and the excess amount may either be kept in the Refund requested payment for subsequent processing or be refunded on credit note.
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The refund from box office may be performed in two ways:
The improved refund process is only available when performed from the mentioned batch, that is in case 2 above. |
Getting started
To benefit from this new feature, click on the check-box Enable the refund of multiple payments within a file in the batch parameter screen.
Select one of the following values for the Put money into credit note parameter:
- When refund to credit is not possible if you want to put money on credit note if no matching credit card payment could be found (typical example: the file was paid by cash or paid partially by another person)
- Never if you want to keep the money (that couldn't be refunded on credit card) on the Refunded requested payment for later processing.
Don't use the Always option since you would loose the benefit from this new behaviour (the whole amount is put on the credit note if this option is selected).
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You can find here more information on the function Cancel single entries for performance/match of the batch Refund of performance/match |
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When a printer starts printing tickets for a given order, it is locked during the entire printing process, thus preventing any mixing of tickets belonging to different orders. The pop-up displays the status of the printers at the time it's opened. Currently, this state isn't updated automatically. If the user wants to use a printer marked as busy, he has to wait until the printer is actually available and, only then, click on OK (printers marked as busy may be selected). If two users are selecting the same printer (marked as available) almost at the same time, the second user will get an error message informing him that the tickets couldn't be printed. He will have to go to the File detail menu and print the concerned tickets. In other words, there is no queuing mechanism that would print the second set of tickets automatically once the printer is available again. |
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The network printing is currently only available for BOCA printers. It will be extended to other kinds of printers (Epson ticket and receipt printer, Evolis card printer) in a later release You can create orders containing simultaneously badges/cards to be printed on a local printer and tickets to be printed on a network printer. |
Getting started
The printer set-up in SecuTix is almost identical to the set-up of a local printer (dedicated to a workstation).
The printer is located on the network through its logical name. The logical name may be:
- The printer's IP address (as in the example)
- The printer's host name. The host name will be converted to an IP address through the standard naming resolution process (host file of workstation from which the tickets are printed or DNS)
- The logical name may be completed by the port number (use the ':' separator between host name and port number). By default, SecuTix will use port number 9100, which is the default BOCA's port number. Unless the BOCA has been configured to use another port number, there is no need to specify a port number in screen above.
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SecuTix will continue to support the local printing (printing tickets on printers dedicated to a workstation). There is no need to switch to network printing. |
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Since SecuTix uses its own device driver (in order to better handle printing errors and avoid double printing), there is no need to install the BOCA printer as a Windows printer. The only benefit of such an installation would be:
If you are interested in such an installation, you can find more detailed information here. |