Context
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Solution
Packages can have a fixed content (no choice by customers) or open choices (customers can choose to include optional item or choose which performance, match or time slot suit them most). Packages can be configured already to offer several items has a bundled offer selling several products at the same time. Open-choice package can for instance allow you to combine a match chosen by the customer with hospitality services, or allow customers to pick 3 matches of their choice.
The online journey for open-choice packages has now been improved for matches so that customer can pick their match from a list of matches that shows team names and competition round in addition to date and times.
Note that the box-office already supports all these offers.
Getting started
Relative date criteria are now available for the following domains:
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Solution
While defining the report variant that you want to send, you can now define a period in a relative way in the domains mentioned above. For example, you can generate a monthly report providing information on the sales of the previous month or a daily report to get the visit planning for tomorrow, etc.
SecuTix provides you a great flexibility in the way to define the period to be taken into account.
Note that the scheduling feature itself was already available. However, being able to define a relative period makes it much more convenient to use.
Getting started
You have nothing special to do to benefit from this improvement:
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additional filters will be displayed to enter the relative period when defining the report variant to be generated automatically. Note that these new filters are also available if you generate the report manually.
So all you need is to
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To offer a choice of match for one of the line of the package, create a package line for the competition product and in "Performances" select which of the matches are available to choose from the user.
You can also add several lines with matches if the user has to choose different matches.
You can also include different lines that are dependent (meaning that the same match has to be chosen for all lines), e.g., in case you want to combine tickets at different tariffs for the same game.
You can then finalize the configuration by setting up quotas (either globally or per seat category), applicable tariffs, modified prices and charges.
After your package is configured and is in state running, don't forget to add it to a product profile to make it available for sales.
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- Define the period in a relative way.
- You can define a period in days, weeks or months.
- By default, the period ends on the day before launching the report. For example, if you want to generate a report covering exactly one month, you can schedule it to run on the first day of a month and specify "within the last 1 month" (see screenshot)
- You can get the today's results by entering "within the last 0 day". Note that this is a bit risky since some sales may still be ongoing.
- Schedule the report as described here (see section "automated reporting").
The period defined in the visit planning domain defines a period in the future. For example, the setting below allows you to get the visit planning for tomorrow.
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